Live Chat Member Service Advocate (Fully Remote)

  • Work in a fast-paced service center environment supporting members via live chat and email.
  • Resolve a wide variety of member inquiries including claims, benefits, eligibility, and pharmacy.
  • Occasionally make outbound calls to fully resolve complex issues.

What you'll learn:

  • Comprehensive new-hire training covering the health insurance industry.
  • Skills and knowledge to build a successful career in healthcare service.
  • Opportunities for continued learning and professional development.

What you bring:

  • Exceptional written communication and empathy to translate complex concepts into simple terms.
  • Analytical problem-solving skills and ability to multitask across multiple systems.
  • Adaptability and drive to thrive in a rapidly evolving, digitally agile environment.

What we bring:

  • Flexible remote working solutions and recognition for high performance.
  • Best-in-class health, wellness, and 401(k) retirement benefits.
  • Paid holidays, vacation, personal, and wellness time, plus volunteer and tuition reimbursement programs.

Blue Cross Blue Shield of Massachusetts

Blue Cross Blue Shield of Massachusetts is a not-for-profit health plan serving 2.8 million members in Massachusetts. The company has a community-focused, wellness-oriented culture with a commitment to work-life balance and career growth.

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