SERVICE MANAGER

Position Summary We are seeking an experienced Service Manager to lead and grow our Service Department. This role is responsible for overseeing service operations, driving revenue growth, developing technical talent, and ensuring exceptional customer service. The successful candidate will provide leadership across field service activities while maintaining operational efficiency, profitability, and high service standards. Key Responsibilities Service Operations Manage the daily scheduling, coordination, and execution of service calls, repairs, maintenance, and installations. Ensure efficient allocation of technicians, tools, and resources. Monitor service quality, response times, productivity, and job completion. Implement process improvements to enhance operational performance. Technical Leadership Provide technical guidance on pumps, water systems, water heaters, plumbing systems, tanks, and related equipment. Support technicians in troubleshooting and resolving complex service issues. Ensure all work complies with company standards, manufacturer requirements, and industry best practices. Business Development & Customer Management Identify opportunities to grow service revenue through maintenance contracts, recurring service programs, and new customer acquisition. Support sales initiatives by providing technical expertise and service solutions. Build and maintain strong relationships with customers, contractors, consultants, and facility managers. Ensure customer concerns are resolved promptly and professionally. Financial & Administrative Management Review service quotations, pricing, and job costing. Monitor departmental budgets, revenue, profitability, and key performance indicators. Ensure accurate invoicing, inventory control, and asset management. Prepare operational and performance reports for management review. Health, Safety & Compliance Promote a strong safety culture across the department. Ensure compliance with company policies, industry standards, and regulatory requirements. Conduct safety meetings, risk assessments, and incident reviews as necessary. Leadership & Team Development Lead, mentor, and develop service technicians and support personnel. Conduct performance reviews, coaching sessions, and training programs. Foster a culture of accountability, professionalism, teamwork, and continuous improvement. Qualifications & Experience Diploma, Associate Degree, or Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Industrial Technology, Building Services, Plumbing Technology, or a related field. Minimum 3-5 years' experience in a service management, maintenance, installation, or technical operations role. Proven leadership experience managing technical or field service teams. Strong understanding of customer service, business development, and operational management. Proficiency in Microsoft Office and service management or ERP systems. Valid Driver's Licence. Technical Knowledge Pumps, pressure tanks, and pump controllers. Water storage systems and plumbing infrastructure. Water heaters. PVC piping, valves, and water distribution systems. Troubleshooting, fault diagnosis, and preventive maintenance practices. Technical quotations, site inspections, and project coordination. Core Competencies Leadership & Team Development Customer Relationship Management Business Development Technical Problem Solving Financial Acumen Strategic Planning Communication & Negotiation Operational Excellence Results Orientation

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