Icelandic Customer Support for Netflix - Athens, Greece 33012

Job Opportunity in Athens

Athens is a city that combines ancient heritage with modern living, offering a unique and captivating atmosphere. Enjoy a lively nightlife, with bustling bars and clubs that come alive after sunset. Bask in the warm Mediterranean climate, with long summers and mild winters. Experience the genuine hospitality of the Greek people and the laid-back lifestyle. You will also find appreciation in a low tax rate and a whole lot of majestic mountains with sea views. And on top of that you will be able to add valuable work experience for the most famous streaming service Netflix to your CV - AND from the comfort of your own home!

YOU MUST HAVE A EUROPEAN PASSPORT TO APPLY

We Offer:
  • Work from your own home remote and from the office in Athens
  • Get 2 extra salaries per year (total of 14 salaries)
  • Performance bonuses
  • Good development opportunities within the company (supervisor, quality analyst, CSR2, trainer)
  • Relocation package (flight, airport pickup)
  • Private health package
  • Real estate agent on our account to help you find an apartment
  • Assistance in opening a Greek bank account, tax paperwork
The Job:

Working in customer support first of all means that you are the first point of contact between the Polish customers and Netflix. Therefore, you will be representing Netflix as a company and providing professional technical support with whatever inquiries they have - everything from payment issues, launching of new series, forgotten passwords, error messages, and account sharing. Therefore, it is important that you are a problem-solving individual with a positive attitude. You will receive the necessary training before you start handling customers!

Your daily work will include tasks like these:

  • Provide the highest level of support to our customers via phone and email on a range of issues
  • Give accurate, valid, and complete information by using the proper procedures
  • Build a meaningful relationship, answering customers' questions in a courteous, friendly, and professional manner
  • Meet and exceed our customer service quality goals, compliance regulations, and productivity targets
  • Create a great customer experience that people value and we are proud of
  • Be responsible for following the direction of the management and providing feedback
Your Qualifications:

You speak and write Polish at a native level and you are fluent in English (B2).

Experience in customer support is a plus but not a must.

You have a basic understanding and level of computer handling skills. Excellent multitasking skills.

You have a desire to learn and advance, and be a curious investigator and problem solver.

Strong communication skills with excellent phone conversation skills, attentive listening skills. You have good interpersonal relationship building skills.

If you have any questions about the position, please feel free to send an email to ***. Our recruiters are ready to help!

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