[Hiring] Manager, Customer Insights @SymphonyAI
Role Description
The Manager, Customer Insights is a trusted partner to clients and internal teams, turning data and business questions into clear insights, practical recommendations, and measurable results. This role blends analytical rigor with consultative problem-solving, relationship building, and technology adoption.
You will own your assigned clients, projects, and workstreams, manage your own priorities, and deliver high-quality work with minimal day-to-day direction. You are curious, accountable, and motivated by seeing your recommendations drive real business impact.
Key Responsibilities
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Insight Delivery and Business Impact:
- Translate customer, market, and business data into clear, actionable recommendations.
- Probe beyond the initial request to understand the business problem behind the question.
- Lead projects from scoping through delivery and follow-up, ensuring every deliverable answers “so what?” and “now what?”
- Connect insights to business priorities, expected outcomes, and measurable value.
- Document and share outcomes and success stories resulting from the work.
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Client Partnership:
- Serve as a dependable, proactive day-to-day partner for assigned clients and stakeholders.
- Build strong working relationships through consistent delivery and a deep understanding of the client’s business.
- Prepare for and contribute to client meetings, reviews, and planning discussions.
- Communicate findings in a clear, concise manner tailored to the audience.
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Adoption and Enablement:
- Help clients use available tools, platforms, and capabilities effectively.
- Support training, demonstrations, and enablement activities.
- Help clients understand and trust AI-enabled insights by translating outputs into plain language and clear business actions.
- Gather client feedback and share it with product, delivery, and leadership teams.
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Growth and Collaboration:
- Identify opportunities to expand value for clients and support related business discussions.
- Partner with Sales, Customer Success, Product, Training, and other teams to deliver a consistent client experience.
- Share best practices, reusable approaches, and lessons learned across the team.
- Use AI and other modern tools to improve the speed, quality, and impact of your work.
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Execution and Quality:
- Manage priorities, timelines, and commitments across multiple assignments.
- Validate work for accuracy and quality before it is shared.
- Raise risks, issues, and decisions early and with clear recommendations.
Qualifications
- 1-3 years of experience in customer insights, analytics, consulting, category management, merchandising, or a related field.
- Experience working directly with clients or business stakeholders.
- Strong analytical and problem-solving skills, with the ability to turn data into recommendations.
- Excellent written, verbal, and presentation skills.
- Ability to manage multiple priorities and work independently.
- Strong collaboration and relationship-building skills.
Preferred Qualifications
- Experience in retail, grocery, consumer goods (CPG), or a related industry.
- Familiarity with customer, loyalty, or transactional data.
- Experience coaching or training others on analytics tools.
- Hands-on use of AI tools (such as Copilot, ChatGPT, or Gemini) in day-to-day work.
- Bachelor’s degree in business, analytics, marketing, economics, or a related field; advanced degree a plus.
Core Competencies
- Ownership: Takes responsibility for outcomes and acts without waiting to be asked.
- Curiosity: Asks the question behind the question to uncover the real business need.
- Insight Translation: Turns complex data into clear, decision-ready recommendations.
- Client Focus: Builds trust by knowing the business and delivering consistently.
- Adaptability: Embraces new tools, including AI, and stays effective in a fast-moving environment.
- Collaboration: Works openly with colleagues and shares knowledge to raise the team’s performance.
What Success Looks Like
- Clients and colleagues see you as a reliable, knowledgeable partner.
- Your work consistently leads to decisions, action, and measurable business value.
- Projects are delivered on time, with high quality and clear communication.
- Clients increase their use of and confidence in available tools and capabilities.
- Opportunities and risks are surfaced early and communicated clearly.
Company Description
SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over 30 countries.
