Senior Technical Success Manager – Emerging Enterprise

Job Description:

  • Own customer deployment, adoption, and outcomes for a portfolio of 30–40 accounts from presales through renewal
  • Lead deployment planning and implementation, including scoping, deployment plan creation, kickoff meetings, use case alignment, delivery coordination, and project reporting
  • Track and manage risks and issues across active deployments and drive resolution before they impact timelines or outcomes
  • Monitor portfolio health through AI-augmented signals to accelerate adoption, drive renewals, and deepen stakeholder engagement
  • Drive product adoption through live working sessions, identifying new use cases, and showcasing platform capabilities
  • Develop and maintain success plans tied to customer goals, tracking milestones and risks from onboarding through renewal
  • Build and deliver executive business reviews connecting Amplitude usage to measurable business impact
  • Partner with Account Executives on renewals and expansion, building value stories, coaching champions, and identifying growth opportunities
  • Serve as the voice of the customer internally by channeling product feedback, market needs, and customer priorities
  • Develop repeatable playbooks, share best practices, and improve methods for driving customer outcomes at scale

Requirements:

  • Must be based in the Pacific Standard Time (PST) or Mountain Standard Time (MST) Zone
  • 5+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role in B2B SaaS
  • 2+ years of experience specifically leading enterprise software deployments where change management and foundational data governance were core priorities
  • 2+ years managing a portfolio of 20+ mid-market or emerging enterprise accounts
  • Experience co-owning renewals and contributing to expansion pipeline alongside a sales counterpart
  • Experience training or enabling non-technical teams to become data-sufficient
  • Excellent communication skills to influence everyone from a data engineer to a C-level executive
  • Expert-level project management skills
  • Ability to thrive in an independent and fast-paced environment
  • Prior experience with digital analytics, product analytics, or adjacent data/experimentation platforms (nice to have)
  • Background in consulting, solutions delivery, or implementation (nice to have)
  • Experience using Amplitude as a practitioner (nice to have)

Benefits:

  • Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans
  • 401(k) retirement plan with an employer match of up to 1% of your eligible pay each pay period up to $2,000 annually
  • Flexible time off and paid holidays
  • Monthly wellness stipend
  • Monthly commuter transit/parking stipend
  • Quarterly learning and development stipend
  • New hire home office equipment stipend
  • 12 weeks of Paid Parental Leave
  • Carrot Fertility Benefits/Adoption/Surrogacy support
  • Back-up Child Care support
  • Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy sessions
  • Employee Stock Purchase Program (ESPP)
  • Mentorship programs
  • Management training
  • Wellness initiatives
  • Charitable giving grant
  • Paid volunteer time off
  • Equity
  • Bonus or commission opportunity
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