Customer Service Agent - Remote - Malaysia

People Hive is supporting a client in the search for a Customer Service Agent (Japanese) to join their team remotely, based in Malaysia.

The Japanese-speaking Customer Service Representative supports customers across travel-related products, including hotels, flights and activities. The role involves handling enquiries through phone, email and messaging, resolving operational and billing issues, and maintaining high customer service standards.

Critical Requirements

  • Native Japanese and good command of English
  • Minimum 1 year of experience in a customer-facing or partner-facing role
  • Willingness to work rotating 24/7 shifts, including weekends and public holidays
  • Strong customer service and communication skills
  • Ability to work independently in a fast-paced environment

What's on Offer

  • Bonus of RM1,650 gross per month
  • Initial one-time relocation allowance of RM1,500
  • One-way flight reimbursement of up to RM2,500
  • Temporary accommodation reimbursement of up to RM2,000 for 10 days
  • Total first-month reimbursement of up to RM6,000 (receipts required)

Priority

URGENT

Location

Remote – Malaysia

Working arrangement

Remote

Employment

Full-time

Languages

Japanese + English

Working hours

Rotating 24/7 shifts, including weekends and public holidays

Seniority

Entry to Mid-level

Industry

Travel / Customer Experience (BPO)

Salary

RM7,500 gross per month

Job Reference: PH-DSR-091126

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