American Airlines Remote Jobs In USA Apply ! ( Customer Assistance Representative )
American Airlines is hiring a Customer Assistance Representative in Springfield, Illinois. The position offers a salary of $21 per hour and requires a Bachelor’s degree.
Responsibilities
- Greet customers when they enter the airport or arrive in the ticket area
- Monitor the ticket area to ensure compliance with security policies and procedures
- Assist customers with the Self‑Service CHIOSK check‑in and luggage processing (e.g., printing the shipping pass and receipt)
- Perform service and maintenance of kiosks (e.g., loading paper, cleaning surfaces)
- Resolve kiosk problems, identifying sources of errors and communicating necessary technological solutions
- Check that customer hand luggage complies with FAA and American Airlines policies (e.g., dimensions, quantity)
- Verify and compensate travel documents (e.g., passports, visas) for international travelers, using the kiosk database as needed
- Assist with the processing of turnover (e.g., completing credit card transactions, self‑firming, checking weight)
- Manage trailer lines for tickets based on exit times or special assistance to reduce wait times
- Accept and activate customer luggage at the activation station
- Coordinate physical movement of luggage throughout the ticket counter area (e.g., moving checked bags to the belt, positioning large bags)
- Help customers verify compliance of assistance devices, sports equipment, and large articles with appropriate policies
- Consult customers to customer service agents when appropriate
- Execute authorization and verification of documents in the kiosks
- Assist with the physical movement of non‑outpatient customers through the terminal area
- Help unaccompanied minors with shipping, dropout, or other transport needs
- Provide customers with information and instructions for doors
- Perform layout activities (e.g., announce forgotten objects, request return of blocked bags) in applicable airports
- Carry out additional tasks considered operationally necessary by Management, per the collective bargaining agreement
- Maintain punctuality and occupation of assigned station or position, including required variable changes, weekend shifts, and mandatory training
- Adhere to government regulations (DOT, FAA, TSA)
- Adhere to company policies, procedures, and service standards
- Use uniforms as required by company policy
- Provide quality customer service in accordance with American Airlines guidelines
- Utilize internal resources and systems during customer interactions
Minimum Qualifications
- High school diploma, GED, or international equivalent
- Must be at least 18 years old
- Read, write, speak, and understand English fluently
- Bilingual skills may be required for some locations
- Valid driving license as required by local authorities
- Complete pre‑employment drug screening, comprehensive background check, and/or fingerprinting to meet security and business requirements
- Meet FAA criminal background checks to qualify for unescorted access privileges to Airport Security Identification (SIDA) display areas, if applicable
- Obtain security badges from the appropriate airport authority and/or US Customs, if applicable
- You must be authorized to work in the United States
Preferred Qualifications
- Working knowledge of Saber or any other passenger service system
- Previous face‑to‑face customer service experience
- Experience working in a fast‑paced environment
Benefits
- Travel benefits: access to 365 destinations across 6,800 daily flights worldwide
- Health benefits: medical, dentistry, prescriptions, and vision coverage from day one, plus virtual doctor visits, flexible spending accounts, etc.
- Wellness programs: resources and support to help you reach your best self
- 401(k) program: available upon hire, with employer contributions after one year
- Additional benefits: employee assistance program, pet insurance, discounts on hotels, cars, cruises, and more
It is possible to make reasonable adaptations for qualified individuals with disabilities.
