Pharmacy Tech- Customer Care (Remote in Pennsylvania)

Job Description

Our Opportunity:

Chewy, the fastest growing e-commerce retail business in the market today, is seeking motivated and confident CC Healthcare Pharmacy Representatives to join our amazing Customer Service team in Pennsylvania! This role will entail “Wow-ing” our pet-parent customers and business partners with stellar customer service. Our Team Members are committed to providing an incredible customer experience.

Why You'll Love Working Here:

  • Starting pay of $18.25/hr
  • Competitive benefits and personal and leadership development programs to support your career growth.
  • Employee 20% discount program at Chewy for all your pet needs.
  • We have a culture of belonging where you will feel valued for your skills and contributions and be recognized for your dedication and hard work.
  • We'll empower you to build, grow, and unleash your full potential.
What You’ll Do:
  • Engage directly with healthcare and pharmacy customers who contact us directly at the pharmacy or customer service for a variety of topics. (This will primarily be via inbound and outbound phone calls, to include emails, and other communication platforms)

  • Research and problem-solve to determine appropriate solutions for the customer and follow-up as needed to resolve issues.

  • Operate with understanding, active listening, patience, empathy and kindness to customers and Team Members alike.

  • Go above and beyond to “Wow” our customers. We aren’t looking for order-takers or script-readers – we’re searching for those who can engage with our customers and think critically to help our customer and provide solutions.

  • Operate with a willingness to learn. We share feedback, we get feedback and we operate in a culture of being open-minded to grow. Many of our Team Members have grown into other roles and leadership positions, so having a long-term career focus is ideal

  • Help customers over the phone (sometimes other channels as needed) with a variety of topics, primarily using our internal computer software and systems to research solutions and document their accounts, so being thorough is critical.

What You’ll Need:
  • You are physically located in Pennsylvania.

  • You are able to acquire required Pharmacy Technician or Trainee registration/licensure with the PA State Board of Pharmacy.

  • 1-2 years working in a customer focused environment

  • Demonstrate excellent communication skills (written, verbal, and listening)

  • Ability to multi-task (i.e. talk on the phone while navigating on the computer and taking notes)

  • Operate with ownership, be a self-starter, and have a strong attention to detail

  • Proficiency with Microsoft Outlook

  • High school education or equivalent

  • Critical thinking skills

  • Demonstrated ability to multi-task and perform well in a face paced environment

  • Ability to adapt to change in accordance with the business needs of the company

  • Must bring proven ability to maintain confidentiality and secure sensitive information

  • Must be able to pass background check

  • Must maintain Pharmacy Technician certifications

  • Show up for work! Come on time and be committed to be your best.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

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