Pagerduty SME

PagerDuty Engineer

Location: Remote (USA)
Employment Type: Full-Time
Visa Type: USC / GC / GC EAD Only
Experience: 8–10 Years

Must-Have Skills
  • 8+ years of experience in IT Operations, Incident Management, Monitoring, or Platform Engineering
  • Strong hands-on experience administering and configuring PagerDuty
  • End-to-end PagerDuty platform configuration, including:
    • Services
    • Escalation Policies
    • On-Call Schedules
    • Event Rules
    • Notification Profiles
    • Integrations
  • Experience designing urgency and alert-routing models based on business criticality
  • Strong experience with time-based routing and out-of-hours alert management
  • Experience implementing intelligent alert grouping and event orchestration
  • Proven ability to reduce alert noise across multiple monitoring sources
  • Experience defining event rules for:
    • Suppression
    • Deduplication
    • Priority Downgrades
  • Experience implementing flap detection and alert consolidation
  • Experience configuring maintenance-window integrations for automated alert suppression
  • Ability to maintain suppression transparency and reporting
  • Experience designing and managing on-call schedules, including follow-the-sun coverage and rotation policies
  • Experience auditing and optimizing alert-routing accuracy and first-responder assignment
  • Experience building and maintaining incident runbooks with diagnostics and remediation actions
  • Strong experience integrating PagerDuty with:
    • APM tools
    • Infrastructure monitoring
    • Cloud monitoring
    • Schedulers
    • Webhooks
  • Experience collaborating with monitoring SMEs, including Dynatrace and IBM SevOne
  • Strong experience with PagerDuty–ServiceNow integration
  • Experience configuring incident creation and incident lifecycle synchronization
  • Strong troubleshooting, communication, and cross-functional collaboration skills
Preferred Experience
  • ServiceNow ITSM and incident-management integration
  • Dynatrace integration with PagerDuty
  • IBM SevOne integration with PagerDuty
  • Enterprise-scale monitoring and alert-management environments
  • Event orchestration and automated incident response
  • Alert-noise reduction and incident-management optimization
  • Follow-the-sun global operations models
  • Runbook automation and operational remediation
  • Monitoring/observability platform integrations
Education
  • Bachelor’s Degree in Computer Science or related field
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