License Customer Service Representative - Property & Casualty (Remote)
A Licensed Representative is responsible for assisting customers and agents with inquiries related to property and casualty insurance policies, including policy servicing and billing concerns. In this role, you will address customer and agent inquiries in an efficient, professional, and accurate manner, resolve service-related issues, document customer requests, and process policy changes that require an active insurance license. Support is provided through both inbound and outbound communications with customers and agents. This is a customer service position that requires strong communication, problem-solving, and customer-focused skills.
Key Responsibilities:
Handle inbound and outbound contacts through phone, chat, and video calls.
Assist customers and agents with inquiries regarding property and casualty insurance products, including auto, homeowners, and related policy services.
Troubleshoot issues, resolve concerns, and answer customer questions while providing a positive customer experience.
Demonstrate empathy, compassion, and professionalism in every customer interaction.
Accurately process policy changes based on customer-provided information and identify cross-selling opportunities when appropriate.
Maintain a thorough understanding of the rules, rates, and regulations governing personal insurance lines across all 50 states.
Independently research information, utilize available knowledge resources, and apply learned concepts to resolve inquiries.
Clearly explain policy information, required documentation, and any necessary follow-up actions to customers and agents.
Salary Range: $18.00 - $20.00 per hour
Benefits
Hourly Base Salary Based on Experience
Paid Time Off (PTO)
Work from Home
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Parental Leave
Hands on Training
Career Growth Opportunities
Retirement Plan
Responsibilities
WHAT YOU WILL DO IN THIS ROLE
As an Insurance Agent (Licensed Personal Lines, P&C) working from home, you will:
- Be efficient in navigating multiple systems.
- Demonstrate a strong reading and comprehension of program materials.
- Actively listen and ask questions to identify customer needs.
- Advise on plan options, coverages, and pricing.
- Process new and/or amended enrollments.
- Ensure our clients customers enjoy authentic experiences.
- Deliver expert customer experienceswith a smile.
Requirements
YOUR QUALIFICATIONS
Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our remote Insurance Agent (Licensed Personal Lines, P&C) role include:
- You must be at least 18 years of age
- Verifiable High school diploma or GED
- 1 + years of customer service experience
- Active resident license to sell P&C insurance
- Strong computer navigation skills and PC knowledge
- Bilingual, English or Spanish is a plus!
- Strong communication skills in both verbal and written format
- Proficiency in fast-paced multi-tasking with strong problem-solving skills
- High Speed internet (no wireless/hotspots or satellite) and a smartphone (10 Mbps upload, 40 Mbps download, combined 50 Mbps)
- Must reside in the United States or have a valid U.S. address for residence
Remote
Skills:
Billing, Broadband, Communication Skills, Cross-Selling, Customer Experience, Customer Relations, Customer Support/Service, Dental Insurance, Disability Insurance, Documentation, English Language, Health Insurance, High School Diploma, Identify Issues, Insurance, Insurance Regulations, Multilingual, Multitasking, Needs Assessment, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Property and Casualty Insurance, Resolve Customer Issues, Retirement Plan, Sales, Sales Prospecting, Smartphones, Spanish Language, Video Chat, Wireless Communications, Work From Home, Writing Skills
Concentrix
