Remote Entry-Level Customer Service Representative
Join our team and make every customer interaction feel exceptional.
We’re looking for a friendly, patient, and empathetic Entry-Level Customer Service Representative who genuinely enjoys helping people. This role is ideal for someone who takes pride in providing thoughtful, personalized support and believes that every customer deserves to feel heard, respected, and valued.
You don’t need years of customer service experience to succeed here. We’re looking for someone with a positive attitude, strong communication skills, emotional intelligence, and a genuine desire to help others. We’ll provide the training—you bring the care and commitment.
What You’ll Do
- Serve as a welcoming and helpful first point of contact for customers
- Listen carefully to customer questions, concerns, and needs
- Respond with patience, empathy, and professionalism, especially when situations are challenging
- Provide a white-glove customer experience by going beyond simply answering questions
- Take ownership of customer issues and work toward thoughtful solutions
- Communicate clearly and respectfully across phone, email, chat, or other channels
- Follow up when needed to make sure customers feel supported and taken care of
- Document customer interactions accurately and maintain attention to detail
- Work collaboratively with team members to resolve issues and continuously improve the customer experience
What We’re Looking For
- A naturally empathetic and patient person who enjoys helping others
- Excellent verbal and written communication skills
- A calm, professional approach when working with frustrated or upset customers
- Strong listening skills and the ability to understand what a customer really needs
- A “how can I help?” mindset rather than a “that’s not my job” mindset
- Dependable, organized, and comfortable learning new systems and processes
- Someone who notices the little things and understands that thoughtful service makes a big difference
- Previous customer service experience is helpful, but not required
What Makes Someone Successful in This Role
The best person for this position understands that great customer service isn't just about resolving a problem—it's about how the customer feels throughout the experience.
You’ll be successful if you naturally:
Listen before responding.
Stay patient when things get complicated.
Treat every customer with respect.
Take ownership instead of passing the problem along.
Look for opportunities to make someone's day a little easier.
To be considered for this position, you'll need a computer running an authentic/validated/native copy of Windows11, a USB headset and webcam, and at least one 15" or larger monitor. Your internet speed should be at least 20 Mbps download and 5 Mbps upload, and a direct Ethernet connection is preferred.
In addition to having tech and customer service skills, you'll also need to be able to sit for extended periods of time, have manual dexterity, and type at a rate of 40 WPM with 80% accuracy. A job like this also requires a quiet and distraction-free workspace.
Computer Requirements:
For all Work-at-Home opportunities, we have the following requirements. *Please note that we do not provide hardware/equipment and we are unable to accept Chromebooks.*
- Operating System (OS): Windows 11 or higher – (must be native & activated)
- Processor: 4 Core processor needs a 1.6 GHz minimum clock speed or higher
- RAM: 8GB or higher
- Monitor Size: At least one 15″ or larger monitor (more than one will make things easier)
- USB headset (Hard-wired, not wireless, recommend ensuring Google Meet-compatible)
- Webcam specifically for your intended work computer (Recommend ensuring Google Meet-compatible)
- A quiet, distraction-free environment for the duration of your shift minus any breaks
Internet Requirements:
- You must have DSL, Cable, or Fiber internet only – we are unable to accept fixed wireless, hotspot, or satellite internet.
- Internet speeds of at least 20mbps download, 5mbps upload, with ideally less than 100ms ping and jitter to ensure a reliable internet connection (there is an internet speed test linked in the application)
- The ability to have a direct, Ethernet connection to ensure a reliable internet connection
Skills & Other Requirements:
- Typing speed of 40WPM with at least 80% accuracy (there is a typing test linked in the application)
- Sitting or standing at your work station for the duration of your shift minus any breaks
- Multitasking capabilities with the ability to react quickly in a fast-paced environment
- Ability to follow instructions, research and utilize resources, and adapt to changes in procedures
If you're someone who takes pride in making people feel cared for and would enjoy building your customer service skills in a supportive environment, we'd love to hear from you.
Pay: $14.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
- Work from home
Work Location: Remote
