Job Summary

Inside Sales Support: CRM + Outbound Calls

We're a US materials distributor, 30 years in business. We need ongoing weekly help calling our lead list and keeping our CRM current. These are contacts we have already reached out to. The job is turning them into customers, or at least getting us an opportunity to quote.

**What you'll do**

- Outbound calls to plastics processors and injection molders in the US from our list. Reach the buyer, find out what materials they run, log it.
- Keep contacts current in Nutshell. Same-day entries.
- Research and add new contacts by region.
- Follow-up emails to anyone you don't reach by phone.
- LinkedIn connection requests to purchasing contacts, plus posting our content.
- One email blast per week.

**Requirements**

- Fluent, neutral spoken English. You'll be on the phone with US plant and purchasing managers.
- 2+ years B2B outbound or inside sales support.
- Daily CRM experience. We use Nutshell. Having used it is a plus, but any CRM is fine if you're disciplined about logging.
- Comfortable with a product that has technical detail. You don't need a plastics background, we'll teach you the material. You do need to be willing to learn it.
- Tools: Gmail, Nutshell, Word, Google Docs.

**Hours**

20 hours per week, ongoing. Calls happen 9:00 to 5:00 Eastern or Central, skipping the lunch hour.

**In your proposal, answer:**

1. Which CRM, and for how long?
2. Outbound calls per day in your last role?
3. Tell me about a product you sold that took some learning to understand.

Responsibilities

• Conduct outbound calls to prospective and existing business clients to promote services and gather information
• Engage in consultative selling through effective communication, understanding client needs, and presenting tailored solutions
• Manage customer relationships using CRM software such as Salesforce or similar platforms, ensuring accurate data entry and follow-up
• Support light administrative duties including scheduling appointments, updating records, and maintaining organized client files
• Utilize sales automation tools and telemarketing techniques to maximize outreach efficiency and deal closing potential
• Follow up with leads via phone or email to nurture relationships, answer questions, and move prospects through the sales funnel
• Collaborate with the marketing team to align outreach strategies and improve campaign effectiveness

Requirements

• Proven experience in inside sales, telemarketing, or B2B sales environments with a focus on technology or software solutions
• Strong proficiency with CRM systems such as Salesforce Cloud or equivalent CRM software
• Demonstrated ability in negotiation, consultative selling, and closing deals effectively
• Familiarity with sales technology adoption, sales automation tools, and outbound calling strategies
• Excellent communication skills in English, both verbal and written, with the ability to engage clients professionally
• Experience with call center operations or customer service roles is highly desirable
• Ability to work independently in a remote setting while maintaining high productivity and motivation

Join us if you’re passionate about building client relationships through energetic outreach and enjoy leveraging technology to drive sales success. This role is perfect for proactive individuals eager to grow their skills in a supportive environment while making a tangible impact on our business development goals.

Pay: $18.00 - $20.00 per hour

Expected hours: 20.0 per week

Work Location: Remote