Travel Counselor - Canada Job Description 9th in Great Place to Work's Best Workplaces™ in the Philippines 2026 10th in Fortune Magazine's 2026 World's Most Admired Companies 4th in Great Place to Work's Best Company To Work For 2025 Top GBS Employers for the Philippines (2025) by the Everest Group Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company's global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world's best customer experience every day by building on Amex's 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction. Responsibilities • Manage end-to-end travel arrangements including flights, hotels, and car rentals • Support post-booking servicing such as changes, cancellations, and issue resolution • Handle multiple interactions while maintaining accuracy and efficiency • Use a consultative approach to understand customer needs and recommend relevant travel options • Communicate travel products, policies, and benefits clearly • Navigate Sabre GDS and internal systems to deliver timely resolutions • Consistently meet productivity, quality, and customer satisfaction targets Qualifications Minimum Qualifications: • Strong computer proficiency with the ability to navigate multiple systems simultaneously • Minimum 3 years of travel industry experience OR at least 4 years of BPO/contact center experience • Experience handling voice and/or digital channels in a contact center environment • Strong written and verbal communication skills • Good knowledge of travel and global geography • Strong multitasking and time management skills • Willingness to work weekend and overnight shifts Preferred Qualifications: • TICO certification is required. If not currently held, the company will cover the cost of obtaining it. • Experience with Sabre GDS is an advantage (training provided). • Sales or consultative experience (cross-sell / upsell) is a plus. Additional Details: • Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig • Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home) • Work From Home Requirements: • Must have at least 25 MBPS internet connection plan / speed • Must have a private & quiet area to work at home • American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives Excited to be part of #TeamAMEX? Walk-in applications will be processed on the same day. If you are interested and your relevant experience is aligned with the requirements of the role, you may visit our Career Center from Mondays to Fridays, 10am to 6pm at BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig (entrance is at 30th Street cor. Lane A). About Us At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. About the Team We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: • Competitive base salaries • Bonus incentives • Support for financial-well-being and retirement • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need • Generous paid parental leave policies (depending on your location) • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) • Free and confidential counseling support through our Healthy Minds program • Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.