Staff Product Manager, Intelligent Customer Experience

Calendly is hiring a Staff Product Manager, Intelligent Customer Experience (Remote - US). This is a remote product management role listed on the official Calendly careers site. About the Role: Ready to make a serious impact? Millions of people already rely on Calendly, and we’re still in the midst of exciting product growth — it’s a fantastic time to join us. Everything you’ll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you’ve ever worked with, then we hope you’ll consider allowing Calendly to be a part… Key Responsibilities: • Own the strategy, roadmap, and outcomes for Calendly’s intelligent customer experience, spanning AI support quality, automated resolution, and human escalation • Increase automated resolution by enabling the Support Agent to accurately answer questions and take actions on behalf of customers, while reserving human support for… • Define and improve AI quality, including answer accuracy, resolution quality, escalation effectiveness, and the failure modes that prevent customers from getting the right outcome • Build the measurement and observability layer for Agent/Bot Quality Score, automated resolution rate, customer experience cycle time, escalation routing, and customer satisfaction • Establish and drive adoption of a company-wide “supportability contract” so every new Calendly capability is supportable by AI agents, automation, or human support from… Requirements & Details: • Close the loop between customer issues and R&D, ensuring recurring bugs, product gaps, and support insights translate into prioritized product and engineering actions • Lead across Product, Engineering, AI/Data, Growth, Monetization, Trust & Safety, Support, and Content Operations to turn fragmented customer-support efforts into a durable, scalable company… • Use customer feedback, support data, and experimentation to continuously improve the experience, prioritize investments, and measure progress against clear customer and business outcomes • This hybrid opportunity is open exclusively to candidates currently residing in California who can commute to our San Francisco Bay Area office • A minimum of 10+ years of varied PM experience across both startups and scaled companies, including time spent building 0-to-1 platforms or capabilities that… Salary: $237,305—$300,121 USD Job Type: Full-time Work Mode: Remote Apply directly on the Calendly careers page using the Apply button.

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