About the position

This role develops, leads, and implements Nordstrom’s Source-to-Pay (S2P) strategy for an AI-enabled future. It leads the S2P systems team and establishes the roadmap for how AI, automation, and data will change sourcing, contracting, purchasing, and payments in support of Nordstrom’s Sourcing and Procurement Strategic Plan. The role engages extensively with leaders across the company, including VP partners in Finance, Technology, Legal, Product, and the business. It turns strategy into solutions with appropriate controls while supporting the Strategic Sourcing team’s day-to-day systems and process needs. The position is hybrid and requires working in the downtown Seattle office four days per week.

Responsibilities

• Develop, lead, and implement a multi-year S2P strategy and roadmap aligned with the Sourcing and Procurement Strategic Plan.
• Lead, coach, and develop a team of S2P system administrators, building skills in platform configuration, automation, and applied AI.
• Serve as functional owner of Nordstrom’s Coupa source-to-pay platform, including its roadmap, releases, configuration, contract, supplier relationship, and AI capabilities.
• Identify and prioritize AI and automation use cases across the S2P process, starting with high-volume, rules-based work, and guide Technology and S2P system administrators in building them.
• Advise and present to VPs, build alignment on priorities and tradeoffs, and collaborate and influence across Finance and the enterprise.
• Lead cross-functional work with Technology, Legal, Product, and Finance to improve efficiency, automation, user experience, and controls in S2P.
• Set how system requests are prioritized, provide procedural guidance to partners, and keep S2P processes connected end to end.
• Lead change management and adoption, including communications and training, so teams and suppliers use new tools and ways of working.
• Develop and deliver reporting and business insights on operational procurement metrics.
• Evaluate emerging S2P and AI technology and recommend whether to build, buy, or partner.
• Own controls for the S2P system and process.

Requirements

• Bachelor’s degree in accounting, business, engineering, supply chain, technology, or a related discipline.
• Eight years of proven experience in increasingly broader procurement operations or procurement technology roles, with a consistent achievement record and experience transforming source-to-pay in high-growth environments.
• Significant functional ownership experience with robust source-to-pay or procure-to-pay software, such as Coupa, Workday, SAP, Ariba, or similar.
• Experience applying or piloting AI or automation in an S2P system, with a practical understanding of where human judgment should remain in the loop.
• Experience leading and developing technical teams, such as system administrators or business systems analysts.
• Ability to influence senior leaders, including VPs; lead cross-functional teams without direct authority; and drive change adoption.
• Track record of developing and implementing strategies and roadmaps that deliver results.
• Strong knowledge of procurement processes, practices, and control frameworks.
• Working knowledge of contracting and experience partnering with Sourcing, Vendor Management, and other Procurement teams.
• Advanced analytical skills, financial acumen, and strong attention to detail.
• Ability to understand, organize, and communicate complex information clearly for varied audiences, with excellent communication and facilitation skills.

Nice-to-haves

• MBA or related advanced degree.
• Experience with Coupa is preferred.

Benefits

• Medical, vision, and dental coverage
• Retirement benefits
• Paid time away and PTO accruals
• Life insurance
• Disability insurance
• Merchandise discount
• Employee assistance program resources
• Holidays
• Potential eligibility for performance-based incentives or bonuses