Social Media Comment Moderator – US Women's Fashion Brand (Facebook & Instagram Ads)

We're a fast-growing US women's fashion brand. We're looking for a reliable, detail-oriented person to manage ALL the comments under our Facebook and Instagram ads, every day. Hundreds of people comment on our ads.

What you'll do

• Go through every new comment during your shift (Meta Business Suite for Facebook, Instagram app for Instagram)

• For each comment, decide: ignore, reply, reply then hide, hide, or hide + private message + send to our support team

• Draft replies with ChatGPT using our playbook (you send it the comments, the ad and the product page)

• Check every reply before posting, and correct ChatGPT when it's wrong

• Flag real order problems to our support team on Slack

You must have

• Real experience moderating comments under PAID ADS for an e-commerce brand (tell us which kind of brand and how many comments per day)

• Fluent English with a natural US tone (short, warm, human)

• Good judgment: one wrong comment can cost sales

• You already use ChatGPT for your work

• Available for a fixed 8-hour shift: 13:00–21:00 UTC, weekends included

Details

• $6/hour, long-term. Two openings: one full-time (5 days a week, about 40 h/week) and one part-time (2 days a week, weekends included, about 16 h/week)

• How we hire: shortlist → a 30-minute timed test (20 real comment screenshots: give the action and the reply for each) → the best candidates do a 3-day paid trial on our real ads

• Please start your proposal with the word "COMMENTS", and tell us your usual working hours in UTC

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