Shelter Specialist

About the position

The Shelter Specialist provides supportive services and logistical support to the Emergency Shelter Program during designated shifts. The role helps maintain a safe, client-focused environment where guests can work toward ending their homelessness. Services should be delivered in a guest-focused, trauma-informed, and housing-focused manner, including crisis intervention when needed. The position supports shelter operations through setup and maintenance, facility cleanliness and safety, vendor order verification, signage and service-calendar updates, audio-equipment monitoring, supply organization, and neighborhood patrols. It also assists with administrative record keeping and reporting, daily summary sheets, guest services, program activities, and projects assigned by the Supervisor. This is a full-time, non-exempt position based at Casa De Carmen in Oxnard, California. The schedule is Friday through Monday, 1:00 p.m. to 9:00 p.m. The pay rate is \$21.00 per hour.

Responsibilities

  • Assist in implementing shelter activities to ensure quality, guest-focused, trauma-informed service delivery.
  • Encourage shelter guests and discuss their progress toward housing.
  • Assist with shelter setup and maintenance.
  • Maintain facility cleanliness and safety, including emptying trash cans and cleaning up spills.
  • Assist with receiving and verifying vendor orders and completing tally sheets.
  • Post and update signs and service calendars.
  • Set up and monitor audio equipment.
  • Help organize supplies and address facility needs.
  • Conduct neighborhood patrols to minimize potential impact on the surrounding community.
  • Assist with detailed daily summary sheets, record keeping, and reporting.
  • Assist with guest services and program activities as needed.
  • Complete ad hoc projects as assigned by the Supervisor.
  • Provide crisis intervention as needed.

Requirements

  • A high level of tolerance and understanding for individuals seeking services with urgent, multiple case-management and health needs.
  • Ability to maintain a client-focused, trauma-informed, and housing-focused shelter approach.
  • Ability to perform crisis intervention as needed.
  • Ability to work effectively with a diverse population.
  • Ability to plan, organize, and prioritize duties.
  • Ability to communicate information and instructions clearly, verbally and in writing.
  • Ability to maintain a positive, professional, and safe environment while on duty.
  • Ability to establish and maintain effective working relationships with others.
  • Dependability, responsibility, and the ability to communicate effectively and respectfully.
  • Ability to lift up to 50 pounds.
  • Ability to stand for prolonged periods and work in a fast-paced environment.

Nice-to-haves

  • Fluency in Spanish is of significant value.
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