Senior Account Manager - Greater NYC Area
About the Role:
At Apartment List, we’re passionate about building long-term, successful partnerships with our partners. We’re looking for a Senior Account Manager (AM) to join our dynamic team and play a pivotal role in nurturing and expanding relationships with property management companies (PMCs) that are key partners on our platform.
As a Senior Account Manager, you will manage a territory-based book of business, working closely with existing partners to drive value, mitigate churn, and identify upsell opportunities. You will serve as a trusted advisor, ensuring your partners maximize their success on Apartment List while maintaining and growing existing partnerships. While this role primarily focuses on relationship management, you will also have the opportunity to drive expansion within your portfolio by bringing new properties onsite.
This Greater NYC area metro based role requires occasional travel within your assigned territory, approximately 4 - 5 in-market trips per quarter and/or conferences.
What You'll Do:
- Develop and maintain strong relationships between Apartment List and your portfolio of property management companies (PMCs) acting with 100% responsibility for all outcomes.
- Serve as a trusted advisor to PMCs, focusing on their long-term success and providing tailored recommendations to maximize performance on Apartment List.
- Develop comprehensive account plans to identify growth opportunities, address client challenges and achieve long-term success within your assigned book of business.
- Drive meaningful adoption of Apartment List’s AI platform within your book of business.
- Deliver consistent, measurable results including meeting expansion targets, managing renewal rates, and reducing partner churn.
- Monitor and mitigate potential churn risks by addressing partner concerns, providing effective solutions, and ensuring partner satisfaction with minimal oversight.
- Work collaboratively with marketing directors, regional property managers and other decision makers and influencers remotely and in-person within your assigned territory to maintain relationships and explore growth opportunities.
- Partner with cross-functional teams to ensure a seamless and effective partner experience.
- Lead and mentor junior account managers, providing guidance on sales and retention strategies.
- Deliver consistent activity aligned with the Apartment List way, ensuring proper pipeline management, clean data, and timely reporting through Salesforce and other tools.
- Assist with account implementation and support account performance following changes or additions.
What We’re Looking For:
- You have 5+ years of account management or client success experience, ideally within a remote role where you’ve acted as the true partnership owner overseeing all aspects of the partners’ business.
- You have a track record of exceeding goals and quotas in past roles.
- You have proven success in identifying and executing upsell opportunities while maintaining partner satisfaction and managing multi-product negotiations at time of renewal.
- You have experience developing compelling, impactful, data-driven complex presentations and presenting to diverse stakeholders.
- You can translate data into compelling narratives that highlight value, performance, and opportunities for improvement using Excel and/or Google Sheets to analyze and distill findings.
- You have honed your ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations.
- You are detail-oriented, proactive, and possess excellent problem-solving skills, with the ability to mitigate risks and build solutions for your partners.
- Experience with Salesforce and Salesloft is a plus, as is the ability to learn our proprietary tools and technologies.
- Experience in mentoring and coaching junior team members.
- You enjoy providing input on new processes and workflows as needed.
- You have a consultative approach to account management, with a strong focus on collaboration, relationship building and delivering value to partners.
- Proven experience working with generative AI tools and technologies.
Pay Range:
We carefully consider a variety of factors to determine compensation for each position, including the role, level, and work.
- The compensation range is $125,000 - $136,000 OTE (base: $87,500 - $95,000 + UNCAPPED commissions) + equity.
Please note, the compensation details reflect cash compensation only and do not include benefits and perks that we offer.
We also rely on market indicators along with considering your work location, job related skills, experience and relevant education and training, to determine compensation that is fair and competitive for you. Apartment List will consider paying compensation near the higher of the range in exceptional circumstances, where candidates have the experience, credentials or expertise that would warrant such consideration. It is always our goal to hire exceptional talent and we would be happy to share more about compensation during the hiring process.
This is a fully remote position within the US, with regional travel as noted above.
