[Remote] Technical Support Technician (Hybrid)

Note: The job is a remote job and is open to candidates in USA. Motorola Solutions is a global community focused on enhancing public safety through technology. As a Senior Technical Support Engineer, you will support and configure critical hardware and software implementations, ensuring operational availability and rapid resolution of customer issues in the public safety sector.


Responsibilities

  • Configure and support complex hardware and software systems deployed in public safety customer environments
  • Resolve highly critical customer issues received via phone, email, and web portal with outstanding professionalism
  • Collaborate across technical groups to streamline workflows and deliver rapid, high-quality resolutions
  • Troubleshoot and analyze intricate system-level software, networking, and third-party components
  • Identify root causes of application failures and implement corrective measures to prevent recurrences
  • Maintain continuous operational availability of local and remote customer implementations
  • Work effectively as a self-directed technical resource and as a highly collaborative team member
  • Share domain knowledge regarding application behavior and database performance with internal engineering groups
  • Participate in a rotational off-hours on-call schedule to support emergency system restoration

Skills

  • Bachelors degree or 3+ years of relevant experience
  • Must be able to obtain background clearance as required by government customers
  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
  • Database & OS Administration to configure and maintain MS SQL Server and MS Windows Server environments
  • Performance Analysis using MS Ops Manager and desktop operating systems to identify performance bottlenecks
  • Network & Infrastructure troubleshooting including basic routing, firewalls, and security rules
  • Problem Solving to efficiently diagnose, isolate, and resolve multifaceted software and hardware issues
  • Client Engagement to represent the organization and manage customer relationships with high professionalism
  • On-Call Rotation to actively participate in rotational, off-hour duties for system-critical issues
  • Advanced expertise in PremierOne Application Suite or similar high-availability public safety platforms
  • Hands-on network infrastructure experience with F5 Load Balancers and Fortigate firewalls
  • Deep knowledge of relational database query writing, optimization, and SQL Server indexing

Benefits

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • And more!
  • Referral Payment Plan: Yes

Company Overview

  • Motorola Solutions creates mission-critical communication solutions and services for public safety and commercial customers. It was founded in 1928, and is headquartered in Chicago, Illinois, USA, with a workforce of 10001+ employees. Its website is http://www.motorolasolutions.com.

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