[Remote] Senior Marketplace Strategy & Operations Manager

Note: The job is a remote job and is open to candidates in USA. Mindgruve is a global digital agency focused on accelerating business growth through marketing and digital transformation. The Senior Marketplace Strategy & Operations Manager will oversee the management and optimization of product listings and operational workflows across major e-commerce platforms, ensuring accuracy and efficiency in processes.

Responsibilities

  • Lead and develop a team of operations professionals, guiding and providing strategic direction to ensure the team meets its goals and delivers outstanding service
  • Attend client meetings as the subject matter expert for Commerce Operations
  • Be responsible for the creation and upload of new product listings on Marketplaces such as Amazon Seller, Amazon Vendor, and Walmart Seller
  • Provide subject matter expertise on content optimization to brand partners and cross-functional teams, helping to maintain best in class content execution
  • Assess existing processes and create SOPs for greater speed/efficiency or training opportunities for other team members
  • Drive meticulous attention to detail in product metadata management, ensuring accurate and timely upload of images and videos, both manually and via file-feeds
  • Support the execution and tracking of promotional activities and deals, ensuring accurate implementation and performance monitoring to maximize ROI
  • Take ownership of troubleshooting and case management, diligently managing support cases and tickets related to listing issues, shipment delays, and other marketplace-related problems
  • Collaborate closely with the Account Management team to create and manage brand partner shipments, ensuring compliance and accuracy in all shipment details
  • Maintain open and transparent communication with internal Mindgruve teams, providing accurate and up-to-date information
  • Demonstrate flexibility and adaptability, supporting other tasks and projects as assigned to meet the evolving needs of the company

Skills

  • Bachelor's degree in Marketing, Business or related field, or equivalent experience
  • 5+ years of hands-on experience managing Amazon Seller and Vendor Central, Walmart (WFS) & Target experience is a plus
  • 5+ years of professional experience in marketing/agency environments
  • Advanced Excel, along with outstanding communication and teamwork skills
  • Excellent problem-solving and troubleshooting abilities with a strong attention to detail and accuracy
  • Proven track-record of ability to manage multiple projects and prioritize appropriately
  • Entrepreneurial spirit, able to thrive in an autonomous work environment
  • Self-motivated, detail-oriented and able to shine in a results-driven environment
  • Understanding of the critical growth factors that influence success on Marketplaces
  • Innovative problem-solver and self-starter who enjoys constantly learning to adapt to the ever-changing environment of Amazon and other Marketplaces
  • Ideally based in Denver, CO and can work 3 days in-office, 2 days remote from our Denver, CO office
  • Bonus points if you're bilingual in Spanish and/or Portuguese

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • A flexible spending account
  • Voluntary life and accident plans
  • A 401(k) retirement plan with matching
  • Remote work (for some roles eligible based on business needs and unique job functions)

Company Overview

  • Mindgruve is a modern media, commerce, and data technology company. It was founded in 2001, and is headquartered in San Diego, California, USA, with a workforce of 501-1000 employees. Its website is

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