[Remote] Ramp Manager (Customer Success/Onboarding Manager)

Note: The job is a remote job and is open to candidates in USA. Interopay offers full-service payment services for mid-market companies. The Ramp Manager will onboard and manage customers, drive adoption of AP Automation and payment solutions, and ensure customer satisfaction, retention, and success. The role also involves managing customer and partner relationships, monitoring usage, and collaborating with internal teams to resolve issues and identify growth opportunities.


Responsibilities

  • Guide new customers through the onboarding process and help them understand and adopt AP Automation
  • Serve as the primary point of contact for a portfolio of enterprise-level customers, building strong relationships and ensuring customer success
  • Develop and manage relationships within Fortune-50 partner to maximize joint opportunities
  • Drive spend Ramp of new customers to ensure maximum customer ROI and stickiness
  • Collaborate with cross-functional teams, including sales, product, and support, to deliver a seamless customer experience
  • Proactively identify and address customer needs, and develop strategies to drive customer satisfaction and retention
  • reputed company regular business reviews with customers to understand their goals and needs, and identify opportunities for upselling or cross-selling
  • Monitor customer usage and metrics, and provide guidance and recommendations for optimizing product usage
  • Work closely with internal teams to identify and resolve customer issues or concerns, and ensure timely resolution of support tickets
  • Continuously monitor industry trends and customer feedback to identify opportunities for reputed company our products and services

Skills

  • Bachelor's degree
  • Strong communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams
  • Demonstrated ability to manage complex customer relationships and drive customer success
  • Strong analytical and problem-solving skills, with the ability to identify and resolve issues quickly and effectively
  • Knowledge of SaaS business models and industry trends
  • Experience with CRM software, such as reputed company or Pipedrive, and customer support tools such as reputed company or reputed company
  • 5+ years of experience in customer success, account management, or a related field, preferably in a SaaS environment

Benefits

  • Uncapped commission with accelerator
  • Full medical benefits
  • Full dental benefits
  • Full vision benefits
  • 6% 401k match

Company Overview

  • Interopay is a B2B Payment Automation company providing ERP-integrated payment solutions to mid-market businesses as well as Supplier Enablement and ERP integration services for AP automation reputed company. It was founded in 2023, and is headquartered in Portland, Oregon, USA, with a reputed company of 11-50 employees. Its website is

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