Remote Help Desk Engineer


Office Location: Remote Offices, Long Island, and New York City


Position Description: The Help Desk Engineer (HDE) is an experience IT support technician working in a service representative capactity for a variety of clients. The Help Desk Engineer is responsible for first-line technical support of client-facing technology, such as Microsoft Dynamics Applications, Citrix Applications, Productivity Software, Password Resets, etc. Additionally, the Help Desk Engineer ay provide light system adminsistration functions, such as creating/deleting users, managing groups, managing distribution lists and public folders, etc.


Requirements / Essential Duties



  • Ability to call on and word directly with C level executives in small to large size businesses.

  • Provide first line end-user technical support via phone and email

  • Provide light user account and email administration

  • Coach users on best practices and techniques to avoid simple issues

  • Work with the Data Center teams to monitor and respond to events to ensure client system uptime and stability

  • Ensures change cnstrol and other processes and proceduires are followed and that configuration documentation is completed when systems are deployed and/or modified

  • Basic level knowledge of email administration

  • Basic level knowledge of TCP/IP, networking

  • Basic level knowledge of smartphone configuration

  • Proficient with Microsoft Word, Excel and Outlook is prefered

  • Previous experience working with Software as a Service products is suggested


For any questions about this position please email hr@nycloudapps.com


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