[Remote] Field Service Technician-Phoenix Arizona

Note: The job is a remote job and is open to candidates in USA. Pitney Bowes is a provider of mailing equipment, postage meters, maintenance, support services, and supplies. The Field Service Technician installs and configures software and hardware at customer sites, provides training, delivers onsite and remote solutions, troubleshoots technical issues, and supports revenue growth through leads and billable services.


Responsibilities

  • Install and configure software applications and hardware peripherals at customer sites
  • Provide end-user training and create job aides for client administrators/operators
  • Contribute to revenue growth through sales leads and billable professional services-earn commissions on supplies and/or services you sell
  • Deliver solutions remotely and onsite
  • Work independently and make decisions free from immediate direction of management
  • Stay up to date on Pitney Bowes industry knowledge

Skills

  • * An autonomous, high performing, team driven individual with a keen sense for customer service and client relationship building
  • * An individual that can be a collaborative team player, not afraid to think outside the box in providing customized solutions which exceed our clients' expectations
  • * You are committed to championing new ideas, strategies, or concepts to ensure that the business is retained, and the client is satisfied
  • Your primary service area will be within 2 hours of Phoenix, AZ; some travel beyond this radius may be required
  • In this role, you will have a consistent Monday – Friday and 8:00 am - 5:00 pm schedule working in alignment with traditional office hours (some overtime may be required)
  • * Understanding of DB connectivity and record set manipulation
  • * Strong communication skills both oral and written
  • * Understanding of network configuration, operating systems, software, and hardware
  • * Ability to adapt to changing environment in the areas of products and technology, customer personalities and customer knowledge levels
  • * Ability to analyze hardware and software problems
  • * The ability to perform frequent lifting and/or moving items up to 55lbs with or without accommodation
  • * A valid driver's license with a clean driving record and reliable vehicle for daily travel to multiple customer locations with paid mileage-company car will be provided within the first year of employment

Benefits

  • Commissions on supplies and/or services you sell
  • Paid mileage
  • Company car will be provided within the first year of employment
  • The opportunity to grow and develop your career
  • An inclusive environment that encourages diverse perspectives and ideas
  • Challenging and unique opportunities to contribute to the success of a transforming organization
  • Comprehensive benefits globally

Company Overview

  • Pitney Bowes is a global technology company that powers physical and digital transactions that drive commerce. It was founded in 1920, and is headquartered in Shelton, Connecticut, USA, with a workforce of 10001+ employees. Its website is

    • Company H1B Sponsorship

  • Pitney Bowes has a track record of offering H1B sponsorships, with 16 in 2026, 22 in 2025, 29 in 2024, 33 in 2023, 42 in 2022, 30 in 2021, 49 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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