Remote Customer Support Agent - Flexible Schedule

Work from home with TurboTax Product Expert.

  • Get paid $18.50 per hour.
  • Get a $405 Certification bonus.
  • Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday.
  • Earn an additional $5/hr from April 9–15 for all hours worked.
  • Fast 24 hour Certification.

As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. Most of these questions concern Downloading, Logging In, Getting Started with Basic Navigation, Importing Documents, Printing and Filing and very basic Tax questions. We’ll give you amazing continuous support for everything.

  • Certification takes place over 3 days.
  • Build your own schedule with flexible hours anytime between 8am EST and 12am midnight EST Monday to Sunday.
  • Minimum 25 hours per week required; want to work more? Go for it!
  • You will be assigned an SME (Subject Matter Expert) who will support you during live calls.
  • Plus Support an (MPS) Marketplace Performance Specialist as your advocate.

Required Experience & Skills

  • This role doesn’t require any specific accounting background. We’re looking for enthusiastic individuals who are eager to learn and help TurboTax customers with their questions.
  • Strong communication is key in assisting customers with TurboTax products and tax return software. You’ll need to articulate solutions clearly and empathetically.
  • The ability to understand and empathize with our customers' needs while driving innovation and providing top-notch service.
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