[Remote] Bilingual French Live Verify Agent - Part Time (Remote)

Note: The job is a remote job and is open to candidates in USA. U-Haul is seeking a part-time Bilingual French Live Verify Agent to support customers using its Truck Share 24/7 rental program. The role reviews customer information, verifies rental eligibility, handles inbound and outbound calls, and assists customers through chat in both French and English while managing multiple digital sessions.


Responsibilities

  • Claim sessions for customers doing business with us via Truck Share 24/7
  • Review each session for accuracy while answering any questions the customer may have
  • Determine the proper course of action utilizing instructional materials reviewed
  • Make outbound calls for verification of alternate contacts
  • Communicate with the customer via phone or chat in an efficient and courteous manner
  • Ensure compliance with the U-Haul policies in order to retain customer loyalty and prevent the re-occurrence of objections
  • Review telephone, mail, and internet procedures for each communication received and respond a reply to each assigned customer with a specific time frame
  • Listen to customer concerns, documenting them and resolving when able

Skills

  • Must be fluent in both **French** and **English**
  • Good listening, verbal, and written communication skills in English**.**
  • Excellent customer service skills with 1 year of phone customer service experience
  • Logic, reasoning, time management, and facial recognition skills
  • Proficiency, attention to detail, and interpersonal skills
  • Ability to multitask and assist multiple customers at one time (online sessions)
  • Reasonable and predictable attendance
  • * You must have a **quiet, private work area.**
  • * All work duties including education must be performed at **your home address**
  • * **Operating System**: Windows 11
  • * **RAM**: 16GB minimum (32GB recommended)
  • * **Processor**: CPU benchmark score of 6,000 minimum (10,000 recommended)
  • * **Storage**: SSD with at least 5GB free space
  • * **Device must have Bluetooth capability enabled** (required to support passkey authentication, not for use with Bluetooth headsets)
  • * Webcam (external or built-in)
  • * USB headset (wired)
  • * **Ping**: under 100
  • * **Download**: 50MB minimum (100MB recommended)
  • * **Upload**: 5MB minimum (10MB recommended)
  • 25 hours of availability per week
  • Saturday and Sunday are required/ 6 hours on Saturday and 6 hours on Sunday
  • Must work Saturday and Sunday
  • Applications are not currently accepted from Residents of:** CA, CO, MD, MA, OR, RI, WA, or the District of Columbia or outside of the US
  • Inbound call/phone experience (high volume highly preferred)
  • Technically savvy preferred

Benefits

  • Medical Reimbursement Indemnity Plan
  • Rx Savings Plus Discount Plan
  • Dental Plan
  • Vision Plan
  • Retirement Savings 401(k) Plan
  • One week of instructor-led training with accelerated classroom education and hands-on education in small groups
  • Additional continued education courses, counseling and coaching from the leadership team
  • Remote work from home

Company Overview

  • Their primary service objective is to provide a better and better product and service to more and more people a lower and lower cost. It was founded in 1945, and is headquartered in Capitol Heights, Maryland, USA, with a workforce of 10001+ employees. Its website is http://www.uhaul.com/.

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