Principal Product Owner - New Card Member Servicing

<p>Welcome to Discover Financial Services, where we are dedicated to providing innovative financial solutions to our customers. We are seeking a dynamic and experienced Principal Product Owner to lead our New Card Member Servicing team. In this role, you will have the opportunity to shape and drive the strategy for our card member servicing experience, ensuring that we deliver exceptional customer service to our new card members. We are looking for a driven and visionary leader with a strong background in product management and a passion for delivering outstanding customer experiences. If you are ready to make a significant impact and drive growth in a fast-paced and collaborative environment, we encourage you to apply for this exciting opportunity. Develop and drive the overall strategy and vision for the New Card Member Servicing team, in alignment with the company's goals and objectives. Lead and manage a team of product owners, providing guidance, support, and mentorship to ensure successful execution of projects and initiatives. Collaborate with cross-functional teams, including marketing, customer service, and technology, to identify and prioritize new product features and enhancements. Conduct market research and analyze customer feedback to continuously improve the card member servicing experience. Define and track key performance indicators (KPIs) to measure the success and impact of new product initiatives. Create and maintain a product roadmap, outlining key milestones and timelines for product delivery. Communicate updates and progress to senior leadership and stakeholders, providing insights and recommendations for future product enhancements. Stay up-to-date on industry trends and competitors to ensure Discover Financial Services remains a leader in the financial services market. Foster a culture of innovation and continuous improvement within the New Card Member Servicing team. Represent the company at industry events and conferences, promoting our products and services and building relationships with potential partners. Ensure compliance with all regulatory requirements and company policies. Drive a customer-centric mindset within the team, always striving to deliver exceptional customer experiences.</p><p>Discover Financial Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</p>

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