Pharmacy Care Representative – Overnight
Job Description:
- Conduct inbound or outbound phone calls to patients regarding complex Specialty medication orders, benefits verification, and new patient enrollment
- Coordinate and process requests for new and refill order shipments
- Collect information needed to ensure insurance coverage for patient medication orders
- Verify eligibility, prior authorization, and other reimbursement requirements before shipment
- Assist in enrolling and tracking new customer referrals
- Explain CVS/Specialty services to new customers
- Transfer or escalate clinical questions and issues to the staff pharmacist
- Complete virtual, on-camera training
- Work an overnight shift assigned upon offer, potentially starting between 5:00pm–11:30pm EST and ending between 1:30am–8:00am EST
Requirements:
- 1+ years of experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
- 1+ years of work experience with Windows-based applications, including Microsoft Office (Outlook, Excel, Teams, Word), internet navigation, and email applications
- 1+ years of computer keyboarding experience, skills, and aptitude
- Direct/hardwired internet connection to a modem/router within 7 feet of the computer
- Minimum internet speed of 100 Mbps download and 10 Mbps upload
- WiFi and satellite internet are not permitted
- Secure and private home workspace free from distractions
- Must live in Pennsylvania
- High School Diploma or equivalent work experience
- Flexibility to work potential weekends
- Prior healthcare work experience and familiarity with benefits, insurance, prescriptions, and medical terminology preferred
Benefits:
- Overtime during business peaks
- Medical insurance
- Dental insurance
- Vision insurance
- Supplemental benefits and discount programs
- Sixteen paid days off
- Ten paid holidays
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being
