Outreach & Enrollment Coordinator, Bilingual – English/Spanish

Job Description:

  • Reach out to individuals who signed up via the app or completed a Jotform, following up within SLA
  • Execute structured outbound follow-up cadences to re-engage nonresponsive members
  • Use context-specific call scripts while adapting tone and approach
  • Verify insurance coverage and collect basic eligibility information
  • Determine program eligibility and guide members through intake steps, including questionnaires
  • Gauge interest in care navigation services and guide interested individuals through enrollment
  • Support ineligible members with alternative resources and referrals
  • Respond to prospective member inquiries and address enrollment barriers sensitively
  • Assist with administrative steps to activate enrolled members, including scheduling and confirming next-step appointments
  • Document outreach attempts, call outcomes, and enrollment status in Malama's EHR and internal tracking tools following HIPAA-aligned practices
  • Collaborate with care managers and the broader team to ensure smooth handoffs
  • Follow up with referring providers and partners regarding enrollment status and next steps

Requirements:

  • Bilingual Spanish (spoken and written)
  • 2+ year of experience in outreach, care coordination, call center, sales, enrollment, or member/patient engagement roles (healthcare experience preferred)
  • Comfortable working from a call script while adapting tone and approach based on who you're speaking with
  • Strong phone presence — clear, warm, and persuasive without being pushy
  • Organized and detail-oriented; reliable in logging outreach activity and follow-ups
  • Comfortable with high call volume and repetitive outreach cadences
  • Mission-driven — passionate about maternal health and helping people access care and close equity gaps
  • Comfortable using outreach/CRM tools, Google Workspace, Slack, and similar platforms
  • Experience working with Protected Health Information (PHI) and HIPAA-aligned practices (preferred)
  • Experience with EHR documentation and high-volume outreach queues (preferred)

Benefits:

  • $20-24/hour + performance bonus
  • Health and other benefits
Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...