Licensed Customer Service Representative
Job Description:
- Manage inbound and outbound calls to address customer inquiries and concerns.
- Provide accurate information regarding products and services while maintaining high standards of phone etiquette.
- Perform data entry tasks to update customer records and track interactions.
- Analyze customer feedback and provide insights for service improvement.
- Assist customers with troubleshooting issues and provide effective solutions.
- Collaborate with team members to enhance overall customer satisfaction.
- Maintain a professional demeanor while handling challenging situations.
Requirements:
- Position open to U.S. Residents only
- Property & Casualty required.
- Life and Health also preferred.
- State Farm experience preferred, insurance experience is a bonus.
- Must be able to solve problems quickly and be good with basic computer functions as this role has a lot of note taking!
- Must have access to fast and reliable internet service.
- Must be comfortable working in the Eastern Time Zone.
- Excellent communication skills - written, verbal and listening
- Self-motivated
- Ability to multi-task
- Ability to effectively relate to a customer
- Ability to work in a fast-paced, team friendly environment
- Must have the ability to carry out daily responsibilities without supervision
- Dedicated to customer service
- Able to effectively relate to a customer, answer their questions, and anticipate their needs.
- Excellent communication skills to assist customers and coordinate with other agency team members.
Benefits:
- Includes a monthly bonus plan
- 401k plus match
- ability to earn a paid trip for you plus one
- flexible schedule
- paid time off
- insurance stipend
- training & development
- opportunities for advancement
- Team Contests
- Health Benefits are available
- Fun, positivity-forward work culture.
- Office outings several times per year, including office lunches, etc.
