Lead, Technical Account Management – Travel, New Markets

Job Description:

  • Lead a team of Technical Account Managers supporting SMB merchants
  • Coach, mentor, and develop experienced TAMs
  • Partner with Client Success to help merchants grow, improve time to market, and use Affirm’s expanding product suite post-launch
  • Establish and track team OKRs and goals, and create proactive action plans
  • Forecast TAM demand and recruit as necessary
  • Evaluate new hires’ technical capabilities
  • Handle team escalations
  • Guide TAMs on integration solutions, troubleshooting, and optimization opportunities
  • Serve as a technical expert for customers
  • Advocate internally for merchants and work cross-functionally to address their highest priorities
  • Support merchants throughout the lifecycle from initial product integration through expansion and scale

Requirements:

  • At least five years in a B2B customer-facing technical role
  • Three years as a people manager
  • Strong technical background in web development technologies and REST APIs
  • Computer science degree or professional engineering experience
  • Ability to quickly build rapport with engineering customers
  • Excellent communication skills for internal customer advocacy and external representation
  • Either equivalent practical experience or a Bachelor’s degree in a related field
  • Experience providing solutions to e-commerce or in-store retailers is a bonus

Benefits:

  • Base pay is part of a total compensation package that may include equity rewards
  • Monthly stipends for health, wellness and tech spending
  • 100% subsidized medical coverage, dental and vision for you and your dependents
  • Health care coverage with all premiums covered for all levels of coverage for you and your dependents
  • Flexible Spending Wallets with stipends for Technology, Food, various Lifestyle needs, and family forming expenses
  • Competitive vacation and holiday schedules
  • Employee stock purchase plan enabling employees to buy shares of Affirm at a discount
  • Reasonable accommodations during the hiring process
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