INBOUND SALES & SCHEDULING VA — REMOTE

Oak Interiors is a rapidly growing residential contracting company looking for a highly organized, confident, and personable Inbound Sales & Scheduling Virtual Assistant to join our team.

This is not a general administrative position.

You will be one of the first people our potential customers speak with, which means the way you communicate matters. We are looking for someone who can confidently answer incoming calls, follow our proven company scripts, collect accurate information from potential customers, and get qualified homeowners scheduled on our calendar.

Your job is simple: create an incredible first impression, gather the right information, follow the process, and get the customer to the next step.

WHAT YOU'LL BE RESPONSIBLE FOR

Inbound Calls: Answer incoming calls from homeowners interested in Oak Interiors' services and provide a professional, friendly, confident customer experience.

Lead Qualification: Ask the required questions using Oak Interiors' scripts to understand the customer's project, timeline, needs, and other necessary information.

Appointment Scheduling: Schedule qualified customers directly onto the appropriate Oak Interiors calendar and ensure all information is entered correctly.

CRM Management: Enter and maintain accurate customer information, notes, project details, appointment information, and communication inside our CRM.

Follow-Up: Follow Oak Interiors' established follow-up scripts and processes when a potential customer does not answer or has not yet scheduled.

Company Scripts: Learn, practice, and consistently follow Oak Interiors' call scripts and customer communication standards.

Customer Communication: Communicate professionally through phone, text, and email when required.

Team Communication: Make sure our sales and operations teams have the information they need before appointments take place.

WHO WE'RE LOOKING FOR

You are an excellent communicator who is comfortable speaking English on the phone throughout the day.

You are confident, warm, professional, and capable of carrying a conversation without sounding robotic.

You follow systems extremely well. When we provide a script, process, or standard, you execute it consistently.

You pay attention to details. Names, phone numbers, addresses, project information, appointment times, and CRM notes need to be entered correctly.

You are coachable. Oak Interiors is growing quickly, and our processes will continue to improve.

You are reliable. When you are scheduled to work, our customers and sales team need to know you will be there.

Previous experience in customer service, appointment setting, inbound sales, construction, home services, or CRM management is preferred but not required.

Experience with Service Titan is a major plus.

You must have a quiet, professional workspace, reliable high-speed internet, a dependable computer, and clear audio/headset for customer calls.

SCHEDULE & LOCATION

This is a 100% remote position

Working hours will align with Oak Interiors' business hours in the United States. Exact hours and schedule will be discussed during the interview process. Speed to lead is incredibly important. It is required that all leads are contacted in 1 minutes or less Monday-Saturday 7am-7pm

COMPENSATION

Starting compensation: $7–$10 USD/hour depending on experience and qualifications.

There is opportunity for increased compensation and responsibility as you prove your performance and grow with Oak Interiors.

HOW TO APPLY — PLEASE READ CAREFULLY

We are looking for people who pay attention to instructions.

After reviewing the full job description, email oakinteriorsmp@gmail.com with the subject line:

I'M READY — OAK INTERIORS

Your email must include a 1–2 minute video recording of yourself.

In the video, please introduce yourself and answer:

Why do you believe you are the right person to represent Oak Interiors on the phone and speak with our potential customers?

We are specifically evaluating your English communication, confidence, personality, professionalism, and ability to clearly communicate.

You do not need professional video equipment. A simple selfie video is perfect.

Applications submitted without the requested video may not move forward in the hiring process.

We are building an exceptional team at Oak Interiors and are looking for someone who wants to grow with us long-term.

We look forward to meeting you.

Pay: From $7.00 per hour

Work Location: Remote

Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...