Head of Amazon CX Practice

Head of Amazon CX Practice | Remote / Hybrid (UK) | Competitive Salary

Peaple Talent is working with an innovative, award-winning customer experience consultancy that is transforming how organisations connect with their customers using next-generation Amazon-focused CX technologies and platforms.

We’re looking for a Head of Amazon CX Practice to lead the strategic development, growth, and delivery of customer experience solutions across Amazon platforms. You’ll play a pivotal role in shaping the vision of the Amazon CX practice, driving operational excellence, and guiding teams through complex, large-scale CX transformations.

Why You’ll Love It

  • Lead and shape a high-growth Amazon CX practice
  • Work with cutting-edge CX and cloud technologies
  • Remote-first with flexible hybrid working
  • Influence strategy, governance, and innovation at scale
  • Be part of a certified “Great Place to Work” culture

What You’ll Bring

  • 8–10+ years’ experience in CX leadership roles, ideally within the Amazon ecosystem
  • Deep understanding of Amazon Seller Central and related tools
  • Strong leadership, stakeholder management, and communication skills
  • Proven experience managing cross-functional teams and complex programmes
  • Strong analytical and data-driven decision-making capability

Nice to Have

  • Experience growing and scaling a practice or business unit
  • Background in pre-sales, solution shaping, and client engagement
  • Technical understanding of AWS and Amazon Connect environments
  • Experience driving governance, risk, and compliance in regulated environments
  • Eligibility for SC clearance
#J-18808-Ljbffr Salary: GBP 48000 - 72000 per year Experience: 5 years required
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