About the position

The Bilingual French Customer Service Representative assists customers with insurance-related questions and documentation associated with auto loans and leases. The role provides information, resolves issues, and keeps customer records accurate and up to date. It is a fully remote position and does not involve sales or collections. The work involves spending much of the day on the phone in a fast-paced customer support environment. New hires complete a comprehensive paid training program that includes classroom-style instruction, system training, job shadowing, supervised call handling, and ongoing coaching and support. Candidates must successfully complete a training assessment before moving to their assigned schedule. Training runs Monday through Friday, 8:30 AM to 5:00 PM CST. Available schedules are Monday through Friday, 10:30 AM to 7:00 PM CST, or Tuesday through Friday, 10:30 AM to 7:00 PM CST, plus Saturday, 7:00 AM to 4:00 PM CST. This is a contract-to-hire position. The stated pay range is \$16.00 per hour. Eligible benefits for this temporary role may include medical, dental and vision coverage; critical illness, accident and hospital coverage; a 401(k) retirement plan; life insurance; short- and long-term disability; a Health Spending Account; transportation benefits; an Employee Assistance Program; and time off or leave, including PTO, vacation or sick leave. Eligibility and terms may vary.

Responsibilities

• Handle a high volume of inbound and outbound customer calls.
• Help customers resolve insurance-related issues, including missing documentation, policy cancellations, coverage discrepancies, and payment-related concerns.
• Contact insurance providers to verify policy information and obtain required documentation.
• Explain insurance requirements and next steps clearly to customers.
• Accurately document customer interactions and updates in internal systems.
• Leave professional, scripted messages when customers or insurance representatives are unavailable.
• Follow established procedures, compliance guidelines, and quality standards.
• Meet productivity, attendance, and performance expectations.
• Maintain a positive, professional customer experience in every interaction.

Requirements

• Fluency in written and spoken French and English.
• High school diploma or equivalent.
• At least 1 year of customer service experience; examples include call center, retail, hospitality or restaurant, office support, data entry, or other customer-facing environments.
• Ability to type at least 30 words per minute.
• Strong communication and problem-solving skills.
• Comfort with spending most of the workday on the phone.
• Ability to work independently in a remote environment.
• Positive attitude and professional phone presence.
• Stable work history.
• Successful completion of a training assessment to transition to the assigned schedule.

Nice-to-haves

• Previous call center experience.
• Experience handling a high volume of calls.
• Customer support or customer service background.
• Experience with CRM or web-based systems.
• Financial services or insurance industry experience.
• Experience working with scripts and performance metrics.

Benefits

• Paid comprehensive training.
• Medical, dental, and vision coverage, if eligible.
• Critical illness, accident, and hospital coverage, if eligible.
• 401(k) retirement plan with pre-tax and Roth post-tax contribution options, if eligible.
• Voluntary life and AD&D insurance for the employee and dependents, if eligible.
• Short- and long-term disability coverage, if eligible.
• Health Spending Account (HSA), if eligible.
• Transportation benefits, if eligible.
• Employee Assistance Program, if eligible.
• Time off or leave, including PTO, vacation, or sick leave, if eligible.