Employee Navigator Case Builder
Job Description:
- Troubleshoot platform-related issues, including employee enrollment questions, benefit corrections and updates, user access and navigation support, system configuration questions, and data review and cleanup requests
- Renew clients within Employee Navigator
- Build new accounts
- Respond to support requests in a timely, professional, and solutions-oriented manner
- Escalate technical or carrier-related issues to appropriate internal teams when necessary
- Maintain accurate documentation of support activity and case updates
- Assist with benefit platform configuration tasks, including plan setup, eligibility configuration, employee class structures, basic system testing and review, and data validation and quality checks
- Partner closely with Account Managers, Builders, and Operational Leadership to ensure accurate and timely delivery
- Participate in quality control and process improvement initiatives
- Work collaboratively across Service, Build, Carrier Connections, and Account Management teams
- Adapt to shifting priorities and operational needs throughout the year
- Contribute to maintaining scalable, process-driven operational standards
Requirements:
- Minimum high school degree
- 2+ years of customer service, benefits administration, or employee benefits experience preferred
- Experience with Employee Navigator strongly preferred
- Experience with benefits administration platforms, HRIS systems, or enrollment technology a plus
- Strong attention to detail and organizational skills
- Ability to manage multiple priorities in a deadline-driven environment
- Excellent written and verbal communication skills
- Comfortable working independently while collaborating across teams
- Proficiency with Microsoft Office products and shared collaboration tools
- Ability to learn technical processes quickly and adapt to changing workflows
- Problem solver with a strong sense of ownership
- Calm under pressure during peak enrollment periods
- Team-oriented with a flexible mindset
- Process-driven while maintaining a client-first approach
- Comfortable shifting between repetitive operational work and client-facing communication
- Curious and eager to grow within benefits technology operations
Benefits:
- Company Paid Life Insurance
- Long-Term and Short-Term Disability
- Medical, Dental, Vision and FSA/HSA plans
- 401(k) with company match
- Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits
- Generous PTO
- An awesome team of professionals!
