Director, Account Management – Partnership Build, Optimization

Job Description:

  • Contribute to RFIs/RFPs with partnership content and partnership-level bid defenses
  • Engage internal and external partnership leaders to understand needs and develop fit-for-purpose infrastructure
  • Develop comprehensive partnership build and optimization plans
  • Define workstreams, milestones, dependencies, deliverables, timelines, and success measures
  • Establish governance structures, stakeholder engagement plans, communication frameworks, and operational processes
  • Evaluate partnership performance and identify optimization and efficiency improvements
  • Lead implementation of partnership build and optimization plans from initiation through completion
  • Monitor milestones, identify risks and issues, and develop mitigation strategies
  • Ensure deliverables are completed, documented, and transitioned into business-as-usual operations
  • Serve as primary contact for partnership build and optimization activities
  • Build relationships with sponsors, internal cross-functional stakeholders, and partnership leaders
  • Facilitate decision-making, issue resolution, and escalation management
  • Provide status updates, executive-level reporting, and progress communications
  • Design and facilitate Partnership Build Kick-Off Meetings
  • Oversee build logistics, stakeholder participation, schedules, communications, documentation, and action tracking
  • Deliver and roll out customized, sustainable partnership frameworks
  • Maintain partnership infrastructure and follow up after transitions
  • Design partnership health assessments, analyze results, and provide action-plan guidance
  • Apply partnership methodologies, tools, templates, and best practices
  • Capture lessons learned and contribute to continuous improvement and scalable partnership management capabilities

Requirements:

  • Bachelor's degree
  • Minimum of 5 years’ experience leading complex cross-functional initiatives, partnership implementations, program delivery, or operational transformation efforts
  • Minimum of 5 years’ direct Operational experience – broad working experience of operational processes involved working directly with clients in a portfolio / partnership leadership environment
  • Proven ability to manage multiple priorities, stakeholders, and deadlines simultaneously
  • Strong project planning, organization, and execution skills
  • Excellent communication, facilitation, presentation, and stakeholder management abilities
  • Experience driving initiatives through influence rather than direct authority
  • Demonstrated ability to identify risks, solve problems, and deliver results in dynamic environments
  • Legal right to work in the country where the role is based

Benefits:

  • Competitive base salary and performance related incentives
  • Health and wellbeing programmes including medical, dental, and vision coverage where applicable
  • Retirement and pension plans
  • Life assurance and disability coverage
  • Employee assistance programmes and wellbeing resources
  • Learning and development opportunities through structured training and career pathways
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