Dental Receptionist
About the position
We are looking for a friendly, organized, and detail-oriented Remote Dental Receptionist to support dental practices virtually. This role serves as the first point of contact for patients, handling scheduling, inquiries, and administrative tasks to ensure a smooth and professional patient experience.
Responsibilities
- Answer inbound calls, emails, and messages from patients in a timely and professional manner
- Schedule, confirm, and reschedule patient appointments
- Verify and update patient demographics and insurance information
- Provide basic information about services, procedures, and office policies
- Manage appointment calendars and optimize scheduling efficiency
- Send reminders and follow-ups for upcoming or missed appointments
- Assist with insurance verification and patient benefit breakdowns (if needed)
- Coordinate with dental staff regarding patient needs and schedule changes
- Maintain accurate records in the practice management system
- Handle patient concerns with professionalism and empathy
- Ensure HIPAA compliance and confidentiality of patient information
Requirements
- At least 1–2 years of experience as a dental receptionist
- Strong communication skills in English (verbal and written)
- Familiarity with dental workflows and terminology
- Experience with dental software (e.g., Dentrix, Eaglesoft, Open Dental, CareStack)
- Excellent multitasking and organizational skills
- Strong attention to detail and customer service mindset
- Ability to work independently in a remote setup
