Customer Support Specialist - Live Chat and Email

Description
We are currently seeking a motivated individual to join our team as a Live Chat and Email Agent. As a Live Chat and Email Associate with Thedigitalheadhunter, you will be responsible for identifying and servicing the needs of customers who have purchased a Universal Technical Services extended service plan. UTS Associates answer incoming chats and emails from customers who need assistance troubleshooting and servicing a covered product. This position requires critical and technical thinking to best assist our customers.

Company Culture and Environment
The digitalheadhunter fosters a supportive environment that values customer service excellence and teamwork. The role encourages collaboration and effective communication among team members to enhance customer satisfaction.

Career Growth and Development Opportunities
This position provides opportunities for professional growth, as you will be developing critical problem-solving skills and gaining technical knowledge that can be applied to advance your career in customer service or technical support.

Detailed Benefits and Perks

  • Flexible working hours
  • Opportunities for cross-training in various departments
  • Supportive team environment
  • Potential for remote work options

Compensation and Benefits

  • Competitive salary based on experience
  • Health, dental, and vision insurance
  • Retirement savings plan
  • Generous vacation and paid time off policy

Why you should apply for this position today
This role offers a chance to make a direct impact on customer satisfaction while developing valuable skills in a growing company. By joining our team, you will have the opportunity to work in a dynamic environment that values your contributions and supports your professional growth.

Skills

  • Excellent written and verbal communication skills
  • Strong customer service orientation
  • Technical troubleshooting abilities
  • Ability to think critically and solve problems
  • Familiarity with chat and email communication platforms

Responsibilities

  • Answer incoming chats and emails from customers
  • Identify and service customer needs related to UTS extended service plans
  • Assist customers in troubleshooting and servicing covered products
  • Maintain accurate records of customer interactions
  • Collaborate with team members to provide solutions

Qualifications

  • High school diploma or equivalent
  • Previous experience in customer service or technical support is preferred
  • Strong problem-solving skills
  • Ability to work in a fast-paced environment

Education Requirements

  • High school diploma or GED required

Education Requirements Credential Category

  • High School Diploma

Experience Requirements

  • Previous experience in a customer service role is preferred, but not required
  • Familiarity with technical support processes is a plus

Why work in Creve Coeur, MO
Creve Coeur offers a suburban feel with easy access to the vibrant culture of St. Louis. The area is known for its beautiful parks, high-quality schools, and friendly community atmosphere. Living and working in Creve Coeur provides a comfortable lifestyle with numerous recreational and dining options.

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