Customer Service Tier 1 Chat Representative
🚨 Customer Service Tier 1 Chat Representative (Onsite) 🚨
📍 Location: Morrow, GA
💲 Pay: $21.00 per hour
🕒 Schedule: Full-Time
🏢 Work Setup: 100% Onsite
Are you passionate about helping customers and delivering exceptional service? Join our team as a Customer Service Tier 1 Chat Representative and support customers through chat and email in a fast-paced, customer-focused environment.
What You'll Do
✅ Assist customers via chat and email with professionalism and empathy
✅ Resolve customer inquiries accurately and efficiently
✅ Manage multiple customer conversations simultaneously
✅ Document customer interactions and maintain detailed records
✅ Collaborate with internal teams to resolve customer concerns
✅ Contribute ideas to improve processes and the customer experience
Qualifications
✔ High School Diploma or GED required
✔ 3+ years of customer service, chat support, call center, or related experience preferred
✔ Excellent written and verbal communication skills
✔ Strong attention to detail and problem-solving abilities
✔ Ability to multitask in a high-volume environment
✔ Proficiency with Microsoft Office (Word, Excel, Outlook)
Preferred Experience
⭐ Chat Support or Customer Support Specialist
⭐ Banking, Financial Services, FinTech, Fraud/Risk, or Compliance Support
⭐ Escalation handling and conflict resolution
⭐ Knowledge base documentation and process improvement
⭐ Managing multiple concurrent chat conversations
Why Join Us?
✅ Competitive Pay: $21/hour
✅ Full-Time Employment
✅ Growth Opportunities
✅ Collaborative Team Environment
Apply Now
Location: Morrow, GA
