Customer Service Representative - Work at Home/Remote - Part Time Evenings - PA Area
About the position
CareXM is hiring Part-Time Patient Support Representatives to provide dedicated after-hours assistance to patients navigating their care. In this role, you will serve as a compassionate guide, taking inbound calls, answering foundational questions, and ensuring families receive clear next steps. We pride ourselves on cultivating a workplace where continuous feedback and employee growth are prioritized. Selected candidates will be invited to complete a brief skills assessment.
Responsibilities
- Answer incoming calls from patients and their families
- Provide support and information about healthcare services
- Triage calls and route them to the appropriate department
- Resolve customer issues in a timely and efficient manner
- Follow up with customers to ensure their satisfaction
Requirements
- Must be 18 years or older
- High school diploma or GED
- 6+ months of customer service experience
- Basic computer skills
- Strong verbal and written communication skills
- Ability to work independently and as part of a team
- Ability to handle stressful situations
- Willingness to learn and grow
- Must be able to pass a background check for pre-employment screening
- Personal Computer Requirements: You will use your Personal Computer to work. As each system configuration is unique, our requirement specialist and IT team will confirm that your configuration meets the necessary standards.
- Internet connection ( Satellite broadband and mobile hotspots are NOT permitted)
- Webcam
- Windows: 11 or MAC OS: 15 (Sequoia) or newer
- CPU: 2.5 GHz
- RAM: 6GB
- Work Environment Requirements: You will use your Personal Space to work. This includes a separate room from the rest of your living area, providing a quiet, professional work environment free from distractions while maintaining confidentiality.
Benefits
- Paid training
- Paid time off
- Bonus program
- 401(k) plan
- Life insurance
- Employee assistance program
