We’re building a world of health around Company Confidential individual — shaping a more connected, convenient and compassionate health experience. At Company Confidential®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves Company Confidential and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify Company Confidential one person, one family and one community at a time. Omnicare is a leading provider of pharmacy services to long-term care facilities nationwide, supporting skilled nursing facilities, assisted living communities, and other institutional care settings. Following the sale of Omnicare by Company Confidential, Company Confidential role will support Omnicare and its continued operations as an independent, standalone organization. Candidates should be aware that Company Confidential role will not remain within Company Confidential following the transaction. The individual hired into Company Confidential role will be employed by Omnicare and will contribute to shaping the future of our organization during Company Confidential exciting period of growth and transformation. Position Summary The Customer Service Representative is a phone-based role. Company Confidential person serves as a primary point of contact for long-term care residents, responsible parties, and facility Company Confidential. Company Confidential role is responsible for providing exceptional customer support while ensuring billing accuracy, account reconciliation, payment processing, and compliance with company policies and regulatory requirements. The Customer Service Representative will work closely with customers to resolve account inquiries, verify billing and insurance information, and support organizational initiatives designed to Company Confidential the customer experience and operational effectiveness. Primary Responsibilities Serve as the primary customer support resource for long-term care residents, responsible parties, and facility staff regarding account inquiries and billing concerns. Collect, review, and verify account-specific information, including billing Company Confidential, insurance coverage, payer information, and applicable coding. Update, maintain, and document customer account activities within designated work campaigns and servicing platforms. Review account status to verify accuracy, identify discrepancies, and take appropriate action to progress accounts toward resolution. Company Confidential outbound calls to customers, responsible parties, insurance providers, and facilities to reconcile account issues and resolve outstanding balances. Process customer payments accurately and perform follow-up activities to ensure proper posting and account resolution. Research and resolve billing questions, payment concerns, and account discrepancies in a professional and timely manner. Maintain detailed and accurate documentation of all customer interactions and account activity. Ensure compliance with all federal and state regulations, company policies, privacy standards, and departmental procedures. Participate in corporate campaigns, special projects, and strategic initiatives that support organizational goals and leadership-directed objectives. Collaborate with internal departments to resolve customer concerns and improve overall service delivery. Meet established performance, quality, and productivity standards while delivering a positive customer experience. Perform other duties as needed. Required Qualifications 1+ year of experience in a high-volume call center environment. 1+ year of experience with health insurance billing, including Medicaid, Medicare, and/or Medicare Part D. 1+ year of experience in a Company Confidential environment. Willingness to work Company Confidential-Friday from 10:00am-6:30pm EST. Demonstrated proficiency in working multiple systems simultaneously, as well as with Company Confidential Office (Outlook, Word, Excel). Preferred Qualifications Previous experience in a long-term care and/or pharmaceutical environment. Strong written and verbal communication skills. Demonstrated professional demeanor in all communications. Excellent attention to detail. Strong administrative and data entry skills. Ability to build relationships with customers and members. Excellent customer service skills. Strong problem-solving, investigative, and conflict-resolution skills. Associate’s degree. Education High school diploma or GED. Anticipated Weekly Hours 40 Time Type Full time Pay Range The Typical Pay Range For Company Confidential Role Is $17.00 - $34.15 Company Confidential pay range represents Company Confidential hourly rate or base annual full-time salary for Company Confidential in the job grade within which Company Confidential position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Company Confidential position is eligible for a Company Confidential bonus, commission or short-term incentive Company Confidential in addition to Company Confidential pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where Company Confidential colleague feels valued and that they belong. Great Benefits For Great People We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. Company Confidential full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for Company Confidential position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional Company Confidential about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for Company Confidential opening will close on: 10/12/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. Apply To Company Confidential Job