Customer Program Manager – Smart Factory Solutions Sales

Job Description:

  • Lead awarded automation programs from purchase order through customer acceptance for LG Electronics' Smart Factory Solutions business in North America
  • Own program schedules, milestones, and gate reviews for autonomous mobile robot, automated transport, collaborative robot cell, simulation, and turnkey integration programs
  • Serve as the execution point of contact for customer plant teams and run recurring program status meetings
  • Identify, track, and escalate program risks and issues with clear ownership and dates
  • Track engineering deliverables, including drawings, software builds, factory and site acceptance tests, and confirm readiness against the customer schedule
  • Coordinate customer IT onboarding, security reviews, and system access requirements with customer IT and internal software teams
  • Coordinate shipping, site readiness, and installation timing with Engineering and logistics
  • Identify scope changes, document impacts, and route them to the commercial team for evaluation
  • Lead customer acceptance and buy-off documentation and confirm invoicing milestones
  • Transition completed programs to service and support with complete documentation and lessons learned
  • Senior level: manage multiple concurrent programs across sites, lead customer executive program reviews, and set program management standards, templates, and reporting

Requirements:

  • Bachelor's degree in Engineering, Business, Supply Chain, or related field
  • Senior: 8+ years in program or project management for industrial automation, capital equipment, or manufacturing supplier launches
  • Mid: 4+ years in the same fields
  • Experience launching equipment or systems into OEM or large manufacturer plants, including gate reviews and customer acceptance
  • Experience coordinating engineering teams, suppliers, and customer IT or security onboarding
  • Familiarity with automotive launch processes such as APQP (preferred)
  • Experience working with overseas engineering teams across time zones (preferred)
  • PMP or equivalent certification (preferred)
  • Schedule and milestone discipline with clear written status reporting
  • Confident customer facing communication, including delivering difficult schedule and scope news
  • Strong organization across multiple workstreams and stakeholders
  • Frequent domestic travel to customer sites

Benefits:

  • No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
  • Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
  • Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
  • Performance based Short-Term Incentives (varies by role).
  • Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
  • Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
  • Group Rate Life and Disability Insurance.
  • Eligible for the relevant benefit programs offered through our partner agencies.
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