Customer Excellence Rep- MUST BE LOCATED IN NC or FL!!!!

JOB TITLE: Customer Excellence Representative - Luxury Client Services & Inside Sales

LOCATION: Remote but must be in NC OR FL

JOB TYPE: Full-Time

PAY: $21-25 per hour (DOE) plus incentive plan

JOB DESCRIPTION

Love building relationships and turning conversations into sales? Tacori is looking for a Customer Excellence Representative to follow up on quotes, grow our retail partner relationships, and deliver white glove, luxury-level service every step of the way.

Tacori is a family-owned fine jewelry house, handcrafting engagement and fine jewelry in our California Design Studios since 1979. As a Customer Excellence Representative, you are the daily voice of Tacori for retail partners nationwide. You turn a jewelry dream into a lasting memory, one quote, one custom order, one conversation at a time.

Experience in luxury customer service, VIP client services, concierge, reservations, hospitality, or high-end retail is a great fit for this role. Product training is provided.

WHAT YOU'LL DO

  • Follow up on quotes and open orders with retail partners to build trust, answer questions, and turn opportunities into sales.
  • Build lasting relationships with retail partners through proactive, personal communication.
  • Own the client buying experience end to end, including accurate quotes, order processing, and fast turnaround.
  • Bring custom and bridal designs to life, partnering with our design team from concept through final delivery.
  • Be a go-to resource for retail partners by sharing product knowledge, campaign updates, and sales tools that help them sell with confidence.
  • Coordinate point-of-sale materials and event orders so partners can showcase Tacori beautifully.
  • Support the sales team with returns, inventory, and everyday problem-solving.

WHAT YOU BRING

  • 2-4 years of experience in sales and customer service. Luxury, hospitality, concierge, VIP services, reservations, or high-end retail backgrounds are welcome.
  • A track record of reaching and exceeding sales goals.
  • A natural relationship builder who genuinely cares about the people you work with, whether a client, a retail partner, or a teammate.
  • Strong math skills. You will be building custom quotes regularly.
  • A self-starter who takes ownership and does not need to be micromanaged.
  • BA/BS degree or equivalent preferred.

COMPENSATION AND BENEFITS

  • $27.00 per hour, full-time, based at our Tacori office in Glendale, CA.
  • Free employee-only health insurance, 100% employer-paid.

SKILLS

Inside Sales, Sales Support, Quote Follow-Up, Account Management, Upselling, Cross-Selling, Client Retention, Relationship Building, Client Relationship Management, Rapport Building, Consultative Selling, Customer Loyalty, Luxury Customer Service, White Glove Service, VIP Client Services, Concierge Services, Reservations, High-End Retail, Luxury Retail, Fine Jewelry, Client Experience, Custom Order Processing, Quoting, Wholesale Customer Service, B2B Customer Service, Retail Partner Support, Order Management, Order Tracking, Navision, ERP

EQUAL OPPORTUNITY EMPLOYER

TACORI is an equal opportunity employer committed to providing employment opportunities regardless of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by federal, state, or local law.
Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...