Consumer Care Representative
About the position
We are seeking a friendly, detail-oriented Consumer Care Representative to support our dental insurance members and provider partners through our call center. In this role, you’ll be the first point of contact for inquiries about dental benefits, eligibility, claims, and general account questions—making a direct impact on our members’ experience. If you enjoy helping others, thrive in a fast-paced environment, and communicate clearly over the phone, this role may be a great fit. Duties within this role will include taking inbound calls in queue, assisting with online quote requests, and chat. Our training is very thorough, customized, and engaging, ensuring your success! Join Delta Dental of Wisconsin and grow your skills for promotional opportunities, while cross-training into other areas for a broad foundation of knowledge.
Responsibilities
- Handle inbound calls from members and dental providers with professionalism and empathy
- Explain dental insurance benefits, coverage details, eligibility, and claim status
- Accurately document interactions and update member records in internal systems
- Resolve concerns and escalate complex issues as needed
- Meet productivity, quality, and compliance standards
- Maintain up-to-date knowledge of plans, policies, and procedures
Requirements
- High school diploma or equivalent with two years of related business experience
- Computer skills, including experience with MS Office Suite applications
- Ability to actively listen and understand information to direct consumers to appropriate product
- Ability to communicate information clearly and confidently to assist customers as needed
- Strong interpersonal, written and oral communication skills
- Ability to operate a computer keyboard, mouse and to handle other computer components
Benefits
- health and dental insurance
- employer match within our 401(k) retirement plan
- generous Paid Time Off program
