Collections Representative, Bilingual French

Job Description:

  • Determine the root cause of aging invoices using problem-solving and critical-thinking skills
  • Leverage system functionality and established processes to resolve aging invoices
  • Work within established procedures and adhere to quality guidelines
  • Escalate complex issues to senior team members and/or leadership
  • Contribute ideas for process improvement
  • Develop professional relationships with internal and external customers
  • Maintain open lines of communication and build rapport through timely, professional service
  • Investigate account issues and respond to customer inquiries
  • Collaborate with internal teams to resolve invoice disputes and improve payment outcomes
  • Continue developing collections-process skills and knowledge
  • Perform other duties according to team and/or country-specific requirements

Requirements:

  • High School Diploma or GED equivalent
  • Minimum 2 years of collections, cash applications, credit, accounts payable or related finance experience
  • Bilingual French requirement
  • French language proficiency required (spoken and written)
  • Proficient in Microsoft Office Suite of programs (preferred)
  • Effective and flexible communication skills (preferred)
  • Strong customer service and interpersonal skills (preferred)
  • Critical thinking skills and demonstrated ability to use own judgement and make sound decisions (preferred)
  • Ability to work in fast-paced, professional, and deadline driven environment (preferred)
  • Values a diverse and inclusive work environment (preferred)

Benefits:

  • Three medical plans
  • Prescription drug coverage
  • Enhanced Fertility benefits
  • Flexible Spending Accounts
  • Health Savings Account (including employer contribution)
  • Dental and Vision
  • Basic and Supplemental Life Insurance
  • Short-Term and Long-Term Disability
  • Paid observed holidays
  • 2 paid floating holidays for U.S. hourly employees
  • Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps
  • Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
  • Paid parental leave
  • Paid time off to volunteer in your community
  • Charitable Giving Match Program
  • 401(k) with 6% company matching
  • Employee Stock Purchase Plan
  • Career development, networking, and team-building opportunities
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