Collections Meter Service Rep (Temporary)
At PPL Corp, we strive to provide our customers with reliable and efficient service. As a Collections Meter Service Rep (Temporary), you will play an integral role in ensuring that our customers are accurately billed for their energy usage. We are looking for a detail-oriented and customer-focused individual to join our team. If you have excellent communication skills, a strong attention to detail, and a passion for delivering exceptional customer service, we encourage you to apply for this temporary position with the potential for permanent employment. Accurately collect and record customer meter readings to ensure proper billing for energy usage. Communicate with customers regarding billing inquiries and payment options in a professional and courteous manner. Investigate and resolve any discrepancies or issues with meter readings or billing statements. Maintain accurate and up-to-date records of customer accounts and payments. Collaborate with other departments to troubleshoot and resolve customer service issues. Follow company policies and procedures for proper handling of customer accounts and personal information. Provide prompt and efficient responses to customer inquiries and complaints. Strive to achieve and exceed performance metrics for accuracy and customer satisfaction. Maintain a high level of professionalism and customer service in all interactions with customers. Continuously monitor and identify areas for improvement in the collections and billing process.
PPL Corp. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
