BCT - Full Time Over 60

About the position

Driven by our Passion for People, our Customer Service Reservationists are experts at engaging customers in a proactive and professional manner. Connecting with people in a way that is meaningful to them is our bread and butter—and our Reservationists perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team.

Responsibilities

  • Communicate with customers in a proactive and professional manner.
  • Respond to questions and provide information while exceeding customer expectations.
  • De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs.
  • Identify root cause of inquiries by asking probing questions to determine the best solution.
  • Maintain required product knowledge to deliver best in class service.

Requirements

  • Proven track record of ALL of the following STRIVE values: [S]ervice, [T]enacity, [R]esponsibility, [I]ntegrity, [V]ersatility, [E]ntrepreneurship
  • Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness
  • Strong desire to be helpful and take ownership to resolve customer situations
  • Empathetic and active listening
  • Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar
  • Positive outlook and enthusiastic attitude
  • Conscientious team player
  • Driven by delivering results
  • Professional demeanor, put together
  • Dependable and consistent, history of good attendance
  • Naturally curious with an aptitude for learning and understanding quickly
  • Ability to multitask by reading, typing, and navigating through applications while speaking with customers
  • BILINGUAL (Fully Fluent in English and Spanish or Creole )

Nice-to-haves

  • Prior customer service/troubleshooting experience preferred
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