Associate – New Store Openings

Job Description:

  • Serve as Playa Bowls’ brand ambassador across new shop openings
  • Conduct pre-opening operations checklists and food safety assessments, formally approving shops for opening
  • Support pre-opening setup, merchandising, planograms, equipment and smallwares placement, front-of-house/back-of-house/management-office setup, and functionality troubleshooting
  • Manage inventory readiness and schedule and receive product and dry-goods deliveries
  • Lead pre-opening crew training for a franchisee’s first shop and train the trainer for subsequent openings
  • Coach, support, and guide franchisees and teams through opening and post-opening execution
  • Observe and coach labor management, product quality, and guest-service execution
  • Serve guests using the point-of-sale system, prepare products, and provide hands-on support
  • Support vendor issues and guest complaint resolution
  • Conduct resource, system, and vendor knowledge checks for POS, TapMango, Chatmeter, GroupMe, and Sysco
  • Collaborate with Franchise Operations, Training, Operations, Construction, Marketing, franchise owners, licensees, crews, and vendors

Requirements:

  • Valid driver's license
  • Ability to travel extensively and at least 2 weeks per month as needed
  • Strong communication and active listening skills
  • Ability to work independently and adapt to changing environments
  • Critical thinking and problem-solving skills
  • Ability to multitask, stay organized, and remain detail-oriented under pressure
  • Great customer service instincts and team-player mindset
  • New shop opening execution and franchise partner coaching
  • Pre-opening checklist and food safety assessment
  • Crew training and train-the-trainer facilitation
  • Labor scheduling and management best practices
  • Guest service and SURF standard execution
  • Vendor and system troubleshooting with POS, TapMango, Chatmeter, and Sysco
  • Brand standards and planogram compliance
  • Must be available to work weekends
  • Must be 21 years of age
  • Must be able to remain stationary for prolonged periods
  • Must be able to lift or otherwise move 25–40 pounds occasionally
  • Must be able to retrieve items from high and low shelving, the fridge/freezer, and under counters

Benefits:

  • Real work-life balance with stronger flexibility and sustainable scheduling
  • Relaxed dress code
  • Shops use blenders, refrigerators, and freezers instead of fryers and grills
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