Associate Director, eCommerce Operations, eProcurement

Job Description:

  • Lead the strategy, operations, and continued expansion of eProcurement capabilities, including customer procurement integrations, punchout, procurement platforms and marketplaces, and other B2B digital purchasing channels
  • Own the business side of eProcurement customer onboarding and enablement
  • Identify opportunities to expand eProcurement adoption across customers, regions, and business units
  • Establish scalable operating processes for onboarding, supporting, and expanding eProcurement customers
  • Partner with customers and internal stakeholders to understand procurement requirements, identify friction, and develop solutions
  • Drive continuous improvement and operational performance across eProcurement and digital ordering channels
  • Lead broader eCommerce operations, including production continuity, issue resolution, escalation management, process improvement, and operational performance
  • Identify opportunities to automate manual processes and improve scalability and efficiency
  • Establish and monitor KPIs for eProcurement and eCommerce Operations
  • Partner with Product Ownership, PMO, and IDS to translate requirements into prioritized technology capabilities and improvements
  • Lead and develop the eCommerce Operations team
  • Provide people leadership for the Business Development role while maintaining it as a distinct capability
  • Partner cross-functionally with Commercial Operations, Customer Care, Finance, Marketing, regional teams, and technology partners

Requirements:

  • Bachelor’s degree
  • Minimum of 15 years of related experience
  • 7+ years of management experience
  • Significant experience leading eProcurement programs, capabilities, or operations within a complex B2B environment
  • Hands-on experience with eProcurement ecosystems and customer procurement integrations, including punchout, procurement platforms and marketplaces, B2B enablement, and customer onboarding
  • Experience scaling eProcurement capabilities and driving customer adoption across customers, markets, or business units
  • Significant experience in eCommerce, digital commerce, digital operations, or related business functions
  • Strong understanding of B2B digital purchasing, digital ordering, and order-to-cash processes
  • Experience partnering across business, commercial, operational, and technology organizations to deliver and support eProcurement solutions
  • Experience leading teams, developing talent, and managing an expanded scope of responsibility
  • Experience leading complex, cross-functional digital and operational programs involving multiple stakeholders and dependencies
  • Ability to identify customer and operational friction and translate business needs into scalable solutions and actionable priorities
  • Strong analytical, operational, and problem-solving skills
  • Strong communication, stakeholder management, and influencing skills
  • Ability to work effectively with senior leaders and cross-functional partners
  • Must be eligible to work without visa sponsorship

Benefits:

  • Variable cash program (bonus or commission)
  • Equity for eligible roles
  • Access to genomics sequencing
  • Family planning benefits
  • Health, dental, and vision benefits
  • Retirement benefits
  • Paid time off
  • Employee Resource Groups offering career development experiences, cultural awareness, and social responsibility opportunities
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