Associate Account Manager, Best Buy Business Inside Sales

About the position

As an Associate Account Manager for Best Buy Business, you’ll be responsible for delivering positive experiences for many well-established clients and ensuring they are offered the full capabilities of Best Buy Business. You’ll grow sales through repeat business, inbound and outbound calls and investing in existing customer relationships. Through these activities, you’ll help us achieve financial targets and increase market share of small and medium sized businesses. This role is remote eligible, which means you would work virtually from home or another non-Best Buy location. The specific work arrangements vary by role and team. The recruiter or hiring manager will provide more details during the hiring process. Availability Required to work Monday-Friday 9:30am - 6:330pm CST.

Responsibilities

  • Coordinate the client journey for New and Existing Clients through new lead sources (retail, trade shows, procured lists, etc.) and inbound/outbound communication vehicles
  • Process solutions sales and identify potential future opportunities that require dedicated account management according to defined customer journey/transition processes.
  • Responsible for ensuring all leads are contacted with a high level of urgency to capture immediate needs as well as determine future opportunities.
  • Utilize Microsoft CRM (Microsoft Dynamics) as a communication vehicle for business lead communication
  • Effectively communicates and partners with support teams around processes and experiences that are impacting customers.
  • Accountable for continued development with product knowledge, vertical expertise, certifications and selling skills that will be completed in Learning Network, and in conjunction with a learning plan.

Requirements

  • +2 years of sales experience
  • +2 years of customer service experience
  • Experience prospecting or cold calling
  • Excellent communication, time management and organizational skills
  • Ability to manage leads, follow processes, and maintain accurate CRM documentation

Nice-to-haves

  • +2 year experience in CRM Tools & Software
  • +2 years of Outside sales Business to Business (B2B) selling experience
  • +2 years experience prospecting new business clients
  • +2 years of B2B sales experience with technology products, applications and services.
  • Experience working cross-functionally with multiple teams and stakeholder

Benefits

  • Competitive pay
  • Great employee discount
  • Financial savings and retirement resources
  • Support for your physical and mental well-being
  • Different types of leaves of absence (LOA) and potential pay sources
  • Intermittent or reduced-schedule leave is also available for certain medical or family care leaves.
  • Paid time off (vacation or PTO)
  • Various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results.
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