American Airlines Remote Jobs Data Entry Work From Home $25/Hr

Job Title: Supervisor, IT Operations Help Desk

Company: American Airlines

Location: Phoenix, USA

Salary: $25/hour

Educational Requirements: Bachelor Degree

Responsibilities

  • Drives the day-to-day operations of inbound telephone agents who support all IT Help Desk capabilities and IT activities.
  • Continuously evaluates specialist efficiency and call action to guarantee greatest performance and supports office administration norms to the furthest reaches.
  • Sets and communicates objectives and provides productive input to create a high performance culture.
  • Effectively conveys decisions to ensure understanding and acknowledgement of changes and next steps.
  • Teams with IT Operations to help meet critical functional targets of the organization, providing consistent help to the end client.
  • Collaborates with internal divisions to roll out new drives, programs, frameworks, automation improvements, and other specialized arrangements.
  • Prepares scheduled and ad‑hoc performance reports for IT Operations executives.
  • Provides rapid acceleration and initiates remediation efforts by engaging appropriate groups.
  • Works in dynamic and flexible hours, including evenings, weekends, holidays, and may be on-call for emergencies.

Minimum Qualifications

  • Four‑year degree in Software Engineering, PC Design, Innovation, Data Frameworks (CIS/MIS), Design or related field, or equivalent experience/education.
  • 4 years of experience in an IT Help Desk environment.

Preferred Qualifications

  • 2 years of experience working in a call center environment and within an IT Help Desk.

Abilities & Certificates

  • Demonstrated ability to handle multiple tasks, remain organized, and manage moving needs in a fast paced environment.
  • Proven ability to lead a team in a high‑speed, consistently changing environment.
  • Creative thinking and critical thinking skills.
  • Solid working knowledge of IT infrastructure basics.
  • Strong analytical, organizational, and meticulous skills.
  • Capacity to provide timely feedback related to client support.

Benefits

  • Travel Advantages: Eligibility to travel worldwide with a 365‑point program across more than 6,800 flights.
  • Medical Benefits: Comprehensive health, dental, vision coverage, virtual care, flexible spending, etc.
  • Health Programs: Health initiatives to support well‑being.
  • 401(k) Program: Available upon hire; company matches contingent on a year of service.
  • Additional Benefits: Employee Assistance Program, pet insurance, and discounts on lodging, vehicle, travel and more.
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